After finishing our latest review, we were looking for the next VPN service provider to put under the microscope and not long after there it was: VPNSecure!
Putting the “me” part in the name of their project and then using it as “.me” in their domain name is pretty clever, I’ll give you that. Whether users search for this service or input its name in the address bar of their web browser, they will most definitely be redirected straight to VPNSecure.me’s homepage. And it’s quite easy to remember, don’t you think?
Anyway, despite its witty name and all, we’re not going to give it any kind of special treatment. As we’ve done many times before, we’ll try to dig anything worth mentioning about the company (and all things related) behind the project, test their service thoroughly and put it all down in an extensive review for you to see. Sounds good?
A bit of background check first
When writing our reviews, one of the first steps we take is that we always do a bit of background check on the company that develops and supports the VPN service, so naturally, we attempted to do so again.
However, some companies prefer to keep from things in the shadows, so the only bit of information we could extract in this situation was that the company’s name is VPNSecure Trust, VPNSecure Pty Ltd is its Trustee, and its location is somewhere in Brisbane Queensland Australia.
Although many might start commenting about the secrecy of company information and how it is a sign that things are fishy behind the curtains, imagine that. If a company walks the extra mile to protect their data, isn’t it perhaps how they’d treat your data as well? Besides, if they’d have a shady past, there’s no way of stopping the press from publishing this information, so I think we’re done here.
Recently moved headquarters
As several articles on the Internet point out, in February 2019, the company has sent email messages to its customers, informing them that, due to a newly adopted law in Australia, they have decided to move their operation base to Hong Kong.
To be more specific, the Australian government has implemented a law regarding encryption that would force any company based in Australia to create a backdoor for end-to-end encrypted communications.
In response, VPNSecure Trust moves its operation base to Hong Kong and informs its customers that, although the new company behind VPNSecure is now Lucro Corp Limited, the team behind the VPNSecure project remains the same and all the staff will stay the same.
Comply or bust
As a few more VPN service providers have done before, VPNSecure Trust would rather pack their bags and move to Hong Kong rather than stay in Australia and face the possibility of compromising the identity of its customers.
The same email contained a reassuring message explaining to their customers that they haven’t been forced to add any encryption busting backdoors to their application and that moving their company is a measure they took to avoid that from happening.
It seems that VPNSecure had a canary on their website and they had it removed in order to comply with certain legal requirements, but it will be brought back online as soon as the situation is dealt with (when the move will be completed).
What is a canary?
First of all, let’s learn what a canary is. Some communication service providers want to inform their users whether they’ve been served with a secret government subpoena even though the current legislation might forbid them from ever doing so (revealing the subpoena’s existence).
However, instead of letting them know that they’ve been served a subpoena directly, they choose to display a message or an image or something similar that states the fact that there’s not been a subpoena as of a particular date. If this notification gets updated or removed altogether, it acts like a silent signal that the provider has been, most likely, served with such a subpoena.
VPNSecure had such a notification (canary) on their website but now it’s gone. On a Reddit thread where this event (the moving of VPNSecure to Hong Kong) was discussed, some users argued that canaries are and have been illegal in Australia since 2015 and the email fragment “nothing sinister has happened” might be also illegal, since apparently you’re not even allowed to state that you *haven’t* received a warrant.
Their take on data logging
It’s quite clear what VPNSecure Trust’s policies are concerning data protection since they’d rather move away from the heat than comply with the local laws and compromise their customer’s data, but, if you have any doubts, they have a zero-logging policy.
It’s been made clear in several places on their website, from their homepage to the Terms of Service and Features page. More so, if you have any doubts about how they handle your data, you can give their “Terms of Service” a read or even contact their customer support crew.
We couldn’t keep away from VPNSecure’s Terms of Service since it discloses a lot of information regarding what happens (and what doesn’t) with your data, things you’re responsible for, things they’re responsible for (and things they’re not), and also holds some situations explained for you.
Right at the top of the document, you can find a brief explanation of what they do: providing you with the ability to maintain your online identity anonymous while browsing the Internet or using various services in exchange for a monthly fee. It seems a bit over-simplified, but for the sake of understanding what exactly goes on between you two (you and the provider), it’s a good bit of information.
What you’re responsible for
You’re also informed that registering for an account requires you to complete the payment authorization besides signing up for the account itself and that you are solely responsible for keeping your account name and password private.
More so, if there is any unauthorized use of your account, you agree to notify VPNSecure Trust right away and in the event that your use of the service puts you in legal jeopardy, VPNSecure Trust along with its “parents, subsidiaries, affiliates, officers and employees” are immune from any claim, demand or damage.
Data they keep
Although they advocate for a zero-logging policy, there’s still some bits of information that you need to share with them if you want to use their services, as stated in the Terms of Service document.
This data consists of a username that you can manually input or use one that’s generated automatically, a password that’s encrypted and an email address. According to the Terms of Service, you can submit a temporary email address if you want to.
How your privacy is kept intact
According to this document, the policy of VPNSecure Trust is to respect the privacy of its customers. You are informed that neither you or your use of the service (including its contents) will be monitored unless VPNSecure Trust has reason to believe that doing so is necessary to comply with legal process or conform to legal requirements. To put it simply, if you’re on the side of the law, there’s nothing to be worried about, right?
The no logging policy is also explained to you in this document, stating that they don’t log any personal information whenever you’re connecting to their service. This data consists of but is not limited to your IP address, connection timestamps, disconnect timestamps, bandwidth usage, and DNS requests.
In the event that a DMCA Notice is sent their way, this won’t be redirected to you or any specific user of theirs, since they claim they have no technical means to identify their users based on DMCA notices.
14 Eyes Alliance
You might be aware by now that certain countries have some sort of agreement to work together in collecting and sharing mass surveillance data. Ideally, those countries are no place for a VPN service provider to find itself in, since a lot of things that can lead to compromising the privacy of its users might happen.
It’s probably no secret to you either that Australia is a part of this agreement. Actually, Australia was among one of the first 5 members (they used to be a 5 Eyes Alliance back then). However, this doesn’t mean that if a certain country is a member of the 5, 9 or 14 Eyes Alliance, then VPN service providers (or other communication service providers) are forced to spy on their customers and share their findings. If there’s no logging, there’s nothing to share. However, this is an important detail and we thought you might like to know that.
Creating an account
So you know all there is to know about the company, their whereabouts, their policy, understand their Terms of Service (since, unlike other providers, they keep it tidy and not hard to comprehend), so what should you do next? Register for an account, of course.
As I specified above, creating an account requires you to process a payment too, so we got that out of the way. The first step you need to take is navigating to this page, select the plan you’re most interested in, click the “Buy” button that’s been assigned to the said plan and wait for the website to redirect you.
The newly accessed page (the one you’ve just been redirected to) will ask you to fill in some personal data including your email address and payment details. Once you click the “Buy Now” button you might be asked to verify your phone number.
After the whole verification process is complete, you are directed to the download page where you can retrieve the application for any supported device in the list. It is possible to download VPNSecure on Windows, macOS, iOS, Android and Linux devices.
Security scan results
Before downloading or installing anything on your computer or any other device really, one should make sure to check for malware components. Although in-depth code analysis is something that only the more skillful of us can do, scanning for malware can be also done by using free, accessible tools, such as VirusTotal. So that’s what we’re going to do with VPNSecure’s app today.
The Windows installer executable was scanned with several search engines thanks to VirusTotal and the results were good, except for a tiny slip-up: Antiy-AVL detected the presence of GrayWare/Win32.Presenoker within the setup file.
From our point of view, it’s nothing but a false-positive, given that no other antivirus engine detected this potential harmful component within the file and, more so, none of the power players in the list could detect it.
However, you should keep your eyes peeled for situations like this one. A false-positive may easily turn into something more serious if someone learns that you tend to ignore them. The full scanning results can be accessed here.
Installing the application on your PC
Although VPNSecure can be installed on several devices, we are only going to describe the process of deploying it on your Windows computer, as we believe this device type is among one of the most commonly-owned ones and its setup can be sometimes tricky.
Besides, if you’re even a bit familiarized with Android devices and iOS devices, you probably know by now that installing an app on those is not difficult at all. You just press “Install” or whatever button their stores show to you and the process is done in a matter of seconds (hopefully).
Now, for the process itself; double-click the installation executable once you retrieve it on your computer. The first thing you’ll be asked to do is decide where on your computer should VPNSecure be installed. You also have to type a name for the Start menu shortcut and choose whether or not a desktop shortcut should be created as well. The last step of the setup process is clicking the “Install” button, since the rest of the operation unfolds automatically, without requiring any additional assistance on your side. The version we’ve installed on our computer is 2.1.8.
Running VPNSecure for the first time
This application doesn’t run itself on your computer right after the installation, so if you opted for a desktop shortcut, you’ll find it there. If not, you’ll find it in the Start menu or in the location you chose as the installation point. Just double-click the executable and you’re ready to go.
Once you’re in, you should see a fairly large “Login” button that you should press and fill in the blanks with your username and password. Once you do that, the app will unfold its entire array of features for you.
At first glance, the main window of the application seems quite larger than average (compared to other VPN providers’ applications), but not necessarily in a bad way. At first, all the features and data fields might seem a little cluttered, but given some time it’s easy to navigate and the cluttered feeling fades away.
The main screen informs you about the status of your connection (at launch it should display “You are disconnected”), lets you access the list of servers you can connect to, view your IP address and current location, as well as your membership type and its details. After you start using it, an additional field called “Recent” will appear on the main screen. As its name suggests, it will display servers you recently connected to, in case you want to reconnect in an easy fashion.
If this feels like it’s not enough, you’ll be glad to know that there are a bunch of additional features that can be accessed aside from the ones described so far. All you have to do to get to them is click the hamburger button in the top-left corner of the window (the one that looks like three horizontal lines one on top of another).
The side menu this hamburger button triggers lets you navigate through the main sections of the app: “Connection” (which is the main screen), “Settings” and “Support.” The last one isn’t a section, it’s the “Logout” feature, which is why we left it out. Clicking it, naturally, logs you out of your account, no mystery there.
Accessing the “Settings” section lets you modify a bunch of parameters regarding the application’s functionality, while the “Support” category provides you with quick access to submitting a ticket. All you have to do to send a ticket is include your contact email in the designated field, provide as much detailed information as possible about your issue (as the large field suggests you do) and hit the large “Submit” button.
You can also include the application log in your ticket by ticking the corresponding checkbox and view the log if you want to by clicking the “View Log” hyperlink at the bottom of the window.
Toying with the parameters
If you’re the tinkerer type, it’s highly probable that the “Settings” section of the app is the first (and perhaps only) place you’ll be interested to see. This section is not too large, it only holds three rather small categories: “General Settings,” “Advanced Config” and “Routing.”
The first section lets you enable a “Leak Fix” feature, remember the username and password you used to log into your account (in-app), activate the “Stealth VPN” feature, choose your language, toggle between a light and a dark theme and clear the list of recent servers.
The “Advanced Config” category lets you disable IPv6 (note: if this feature is enabled, then IPv6 is disabled), use default OpenVPN options, disable your Internet connection whenever you disconnect from the VPNSecure servers, choose a cipher from a combo menu as well as add extra options to the OpenVPN configuration.
The “Routing” section lets you route your traffic to some domains through or around the VPN, depending on whether or not you enable the checkbox feature called “Route Specific Domains only.” This can help you separate domains that you want to connect to through your VPN of the ones you would rather access from your default connection.
The extra features
We mentioned above a bunch of features that you don’t usually find in other VPN applications, or, if you do, they have other names or descriptions. So let’s see what this is all about.
First, we’ve got the “Leak Fix” feature. Oh, as a side note: Hovering your mouse cursor over any feature in the “Settings” section will let you read a brief description of the said item. Getting back to the leak fix; this tool can help you fix any DNS or UDP port leak caused by Windows and can help with a problem reportedly frequent in Windows 8 and 10 of the IP address not changing. My first and only question is why would you want this feature to be disabled in the first place?
The “Stealth VPN” feature enables users to benefit from VPNSecure’s capabilities even if they are in regions that forbid the usage of this service type (such as China) or behind a restrictive firewall. The principle behind this type of server is that it ambiguously changes the tunnel content and, as a result, the connection will be slower than a regular server’s. You shouldn’t enable “Stealth VPN” if you’re already able to access the regular servers since it doesn’t add any extra layer of security, it just scrambles with the data a bit so firewalls can’t detect the VPN traffic.
Advanced extra features
Not exactly more advanced than the ones described above, but the “Advanced Config” section is where they’re located, so we’re going to go with that. The first feature in this category is the “Disable IPv6” which is disabled by default (meaning that IPv6 is enabled by default). Enabling this feature (i.e. disabling IPv6) will protect you against IPv6 traffic leaks.
The “Disable Internet on disconnect” feature is commonly referred to as the “killswitch” and now that we said that you probably know what it is. Whenever the VPN disconnects, whether by accident or as a result of you pressing the “Disconnect” button, your default Internet connection won’t work, so as your online identity won’t be revealed. Exiting the app will enable your Internet again.
The “Cipher” menu lets you choose between the “DES-CBC,” “AES-128-CBC” and “AES-256-CBC” ciphers, while the OpenVPN Directive field lets you modify the default OpenVPN options by adding some more in a manner that resembles adding to an OVPN file.
Connecting to a server
Now that you’ve been run through the whole installing, running and understanding what the app does, it’s time to put this bad boy to work. Open the side menu and access the “Connection” section by clicking it. Now you should see the list of servers as the first time you launched the app.
Notice how at the bottom of the window your real public IP address and location are displayed. Select a server from the list by simply clicking it. Notice how some locations have multiple entries, some of them with a TCP appendage? Those servers are, as you probably guessed yourself, TCP servers.
TCP vs UDP servers
Not many VPN providers let you choose between UDP and TCP, yet this is an important thing. There are a few differences between TCP and UDP servers. While the TCP connection is generally more reliable and is usually allowed in firewalled networks on common ports (80, 443), sometimes this type of connection is slower than the UDP.
The UDP connection usually yields faster speed values, is ideally used for multimedia streaming and P2P (peer-to-peer) file sharing and recommended on OpenVPN connections that run over non-blocked ports. However, the UDP protocol doesn’t guarantee delivery of packets so it can sometimes be unreliable.
What you use is up to you, but it’s recommended that you use TCP VPN connection if you want to surf the web, read emails and want to keep yourself under the radar and opt for a UDP VPN server if you need better speed values (such as when streaming multimedia content).
The list of VPNSecure servers
The full network of servers that VPNSecure provides you with is as follows:
AU1 – City: Brisbane – Region: Queensland
AU2 – City: Sydney – Region: New South Wales
AU4 – City: Sydney – Region: New South Wales
AT1 – City: Thorl – Region: Steiermark
BR1 – City: Sao Paulo – Region: Sao Paulo
CA1 – City: New Brunswick – Region: Saint-Quentin
CA2 – City: New Brunswick – Region: Saint-Quentin
CA3 – City: New Brunswick – Region: Saint-Quentin
CL1 – City: Santiago – Region: Metropolitana
CR1 – City: San Jose – Region: San Jose
CR2 – City: San Jose – Region: San Jose
CZ1 – City: Zlin – Region: Zlinsky kraj
DK1 – City: Copenhagen – Region: Denmark
DK2 – City: Copenhagen – Region: Hovedstaden
EG1 – City: Cairo – Region: Al Qahirah
FI1 – City: Helsinki – Region: Uusimaa
FR1 – City: Roubaix – Region: Nord-Pas-De-Calais
FR2 – City: Paris – Region: Ile-de-France
DE1 – City: Frankfurt – Region: Hessen
DE2 – City: Frankfurt – Region: Hessen
DE3 – City: Frankfurt – Region: Hessen
HK1 – City: Hong Kong – Region: Hong Kong (Sar)
HU1 – City: Budapest – Region: Budapest
IS1 – City: Reykjavik – Region: Hofuoborgarsvaoio
IS2 – City: Hafnarfjörður – Region: Gullbringusysla
IN1 – City: Maharashtra – Region: Nashik
IN2 – City: Mumbai – Region: Maharashtra
ID1 – City: Jakarta – Region: Special Capital Region of Jakarta
IE1 – City: Dublin – Region: Dublin City
Isle of Man:
IM1 – City: Douglas – Region: Isle Of Man
IL1 – City: Petah Tikva – Region: Hamerkaz
IT1 – City: Rome – Region: Casale Pisana
IT2 – City: Milan – Region: Lombardia
IT4 – City: Casale Pisana – Region: Lazio
JP1 – City: Tokyo – Region: Tokyo
JP2 – City: Tokyo – Region: Tokyo
JP3 – City: Tokyo – Region: Tokyo
LV1 – City: Riga – Region: Riga
LT1 – City: Siauliai – Region: Siauliu Apskritis
LU1 – City: Steinsel – Region: Luxembourg
MX1 – City: Mexico – Region: Distrito Federal
MD1 – City: Chisinau – Region: Chisinau
NL1 – City: Amsterdam – Region: Noord-holland
NL2 – City: Amsterdam – Region: Noord-holland
NZ1 – City: Auckland – Region: Auckland
NZ2 – City: Auckland – Region: Auckland
NO1 – City: Oslo – Region: Oslo
PA1 – City: Bella Vista – Region: Los Santos
PL1 – City: Szczyrk – Region: Slaskie
PT1 – City: Lisbon – Region: Lisboa
RO1 – City: Chiajna – Region: Ilfov
RU1 – City: Moscow – Region: Moscow City
SG1 – City: Kent Ridge – Region: Singapore
ZA1 – City: Cape Town – Region: Western Cape
KR1 – City: Seoul – Region: t’ukpyolsi
ES1 – City: Madrid – Region: Madrid
ES2 – City: Madrid – Region: Madrid
SE1 – City: Stockholm – Region: Stockholms Lan
CH1 – City: Lausanne – Region: Vaud
CH2 – City: Zurich – Region: Zurich
CH3 – City: Zurich – Region: Zurich
TW1 – City: Taichung – Region: T’ai-wan
TR1 – City: Istanbul – Region: Istanbul
UA1 – City: Kremenchuk – Region: Poltavs’ka Oblast’
UK1 – City: London – Region: England
UK2 – City: London – Region: England
UK3 – City: Kent – Region: England
US1 – City: Secaucus – Region: New Jersey
US10 – City: Seattle – Region: Washington
US2 – City: Secaucus – Region: New Jersey
US3 – City: Secaucus – Region: New Jersey
US4 – City: Los Angeles – Region: California
US5 – City: Los Angeles – Region: California
US6 – City: Chicago – Region: Illinois
US7 – City: Denver – Region: Colorado
US8 – City: Albuquerque – Region: New Mexico
US9 – City: Miami – Region: Florida
VN1 – City: Ho Chi Minh City – Region: Ho Chi Minh
BG1 – City: Moderno Predgradie – Region: Grad Sofiya
BE1 – City: Brussels – Region: Brussels Capital
United Arab Emirates:
AE1 – City: Dubai – Region: UAE
According to their website, the servers are monitored and access controlled (VPNSecure being the only ones who can operate them) and they don’t store logs or permanently store IP addresses. More so, the servers support all the popular protocols, including SSH SOCKS, OpenVPN, HTTP Proxy & Smart DNS.
As you probably understand by now, VPN providers aren’t there just to anonymize your connection, since they have plenty of additional perks in their pockets. One of them, for instance, is unlocking content that’s not available for you due to your geographical position or various government-imposed restrictions.
For instance, Netflix, Hulu, Amazon Prime Video and BBC iPlayer are some of the services that are entirely available only for a lucky few. For non-US residents, Netflix comes with the same price but with a huge cutback on the content range, it delivers. So, naturally, if you’re going to pay for it the same as US residents do, you’ll probably want the full-option package.
Services that VPNSecure does unlock
Fortunately, we’ve attempted to access Netflix via multiple US servers, and it worked each time without a hiccup. Same goes for Hulu, Amazon Prime Video and BBC iPlayer.
However, you should be aware that Netflix (among other power players) have waged war against VPN users and are making their best efforts to ban them from accessing contents that they shouldn’t. Thus, you should understand that this current situation where Netflix and other services can be easily unlocked with VPNSecure might change in the future.
However, if it does, this shouldn’t put you off, except if you were looking for exactly this ability in a VPN service. More so, if you’re trying to access Facebook, Twitter, Instagram, WhatsApp or other social platforms that might’ve been banned from your country, VPNSecure has got you covered.
Torrenting and TOR-ing
One of the other cool things about having a reliable VPN provider is that you can engage in P2P file sharing without risking to compromise your online identity. You just want to make sure that you’re connected to the VPN server of your choice before firing up whatever torrenting client you’re using. We’ve put this feature to test and we’ve found absolutely no issue with it.
We successfully connected to our torrenting client, started the download, finished it and then seeded the content we retrieved to other users without any sign of an issue.
TOR support is also amongst one of VPNSecure’s capabilities, just as long as you remember to connect to your VPNSecure server of choice before launching TOR. It does have some drawbacks, though. Combining TOR with this VPN provider can add an extra layer of security to your connection, however, it also makes it slow. Really slow. More so, you should be aware that TOR exit nodes can be dangerous since traffic entering and leaving them is unencrypted and can be monitored.
Preparing our testing environment
So, we got all the important data out of the way (we hope), so now it’s time to see what this VPN service is actually capable of in terms of securing your connection and how fast it can deliver content to and from you.
First and foremost, we have to put it against a series of tests which will decide whether or not this service leaks your data for others to see. We believe that this is of utmost importance since one of the fundamental strengths of a VPN is to anonymize your connection and if it can’t keep it that way, then why use it in the first place?
Second of all, we’ll test to see how fast do VPNSecure’s servers actually go. As we’ve mentioned at the beginning of this review, we’ll be using the IPX tool to test for security flaws and Netflix’s fast.com for speed results.
Security results are back!
Well, we’ve finished running our security tests and we have the results, fresh from the oven. As usual, for those of you who are impatient, you can view the results by accessing the links displayed below.
For our tests, we chose a server in Germany. As expected, the IP address, PTR, country, city, latitude, and longitude parameters were spoofed and are currently displaying the server’s IP address and location info. So far so good.
The ASN (Autonomous System Number), ISP (Internet Service Provider), domain name and IP type pointed to, AS9009 M247 Ltd, UK Web.Solutions Direct Ltd, ukwsd.com and respectively Non-Residential (Data Center). Everything looks good.
Ideally, the IPv6 geolocation data is not available for us to see, since this type of data can be easily backtracked to a specific user, hence its absence from the list of results. The DNS section was populated by several servers based in Finland. WebRTC data consisted of a local-type IP address in the Private (IPv4) field and the server’s external address in the Public (IPv4) one.
Although these bits of data are displayed accurately (aren’t masked), they’re not even close to enough to compromise our identity. It’s true that timezone and language information can pinpoint your general location on a map (country), but it’s not nearly enough to expose us entirely.
That being said, good job VPNSecure for your airtight connection.
As usual, you can view the results by accessing this link.
For this test, we chose a server in Germany. Although this service doesn’t provide you with the option to save a link to the results and share it with your folks, we’ve done everything possible to include proof of our tests by taking pictures of the results and sharing them here.
The IP tests showed us that the IP address, latitude, and longitude, country, city, region, and timezone were masked to match the ones of the server we connected to. No TOR exit node was detected, either. The IPv6 test was not reachable, meaning that IPv6 information couldn’t be drawn from us while we were hidden behind the VPN.
VPNSecure also passed the ipleak DNS test successfully by returning no less than 38 servers, none of which were even remotely connected to our real ones. All the servers were located in Finland, and one of them even had an IPv6 address. No leaks detected here, either.
The WebRTC test was surprisingly short and so is our reply: VPNSecure doesn’t let your system leak WebRTC requests. Last, but not least, there were some details that were not exactly spoofed, such as some data within the User-Agent field, languages available on our system and our screen resolution, but this type of data isn’t nearly enough to help someone identify us.
In conclusion, the ipleak tests revealed that VPNSecure has no kinks in its armor (no leaks).
It should be no surprise that we’ve used the same server for all our security tests since we didn’t want any inconsistencies in our results and also wanted to keep an eye on the information that might differ from one test to another.
Well, we were pleasantly surprised to notice that the data is pretty much consistent and besides some minor differences regarding latitude and longitude, the data that we gathered from our tests was identical.
The IP address was masked to display the server’s address, our location was changed to match the server’s address, including country, state, region, city, ASN, timezone and local time, everything was spoofed. The IPv6 leak test also came back with no results, since IPv6 data was not available (that’s a good thing), and the IP wasn’t identified as being a TOR relay. That means there were no IP leaks detected with VPNSecure.
The DNS leak test returned several DNS servers as results, but none of which were connected to ours or our ISP’s. Several servers returned an IPv6 address rather than the traditional IPv4 one. The result: VPNSecure also passed the DNS leak tests without any incidents.
As you can notice from the screenshot, the WebRTC leak test only returned our local address in the VPN network and the public IP address of the server we’ve connected to, so from that point of view, we’re also secure. VPNSecure doesn’t leak WebRTC requests, either.
Among the data that was somewhat accurate (not masked) you can find the User Agent information (and even so, it’s more of a guess since there were 4 different agents displayed there, any of which we could’ve been using), and the languages available on our system. But those alone aren’t even remotely enough to identify us.
So the BrowserLeaks test proved that VPNSecure is indeed, secure.
Although these bits of data are displayed accurately, they can’t be used alone to compromise our identity. It’s true that timezone and language information can pinpoint your general location on a map (country), but it’s not nearly enough to expose us entirely.
That being said, good job VPNSecure passes our tests successfully with no major leaks whatsoever.
Speed test results
As we discussed earlier, we’re going to run some speed tests and see whether VPNSecure can take the heat or not. In order to do so, instead of picking the fastest server and see what it’s capable of, we’re going to pick several ones and post the results for each. We’re trying to achieve a rather wide spread by choosing one server for each significant area on the globe. The results are as follows:
- Germany – 57 Mbps;
- Brazil – 24 Mbps;
- Canada – 29 Mbps;
- Australia – 23 Mbps;
- South Africa – 19 Mbps;
- Hong Kong – 16 Mbps;
- USA – 23 Mbps;
As you can see, the speed values aren’t extraordinarily high, but they’re constant, wherever you might access VPNSecure from, and that’s a big plus. Kudos for that!
Our experience with the Support team
Right after you land on their website (anywhere on their website, really), a cute little popup spawns in the bottom-right corner of the screen. You can see that it’s a live chat system that you can either minimize or open in a new window if you like.
At some points, this system can seem a little intrusive, since it keeps asking you if you need assistance or if you want additional information about their products. Minimizing it usually does the trick if you want to keep it out of your sight for the moment, but sometimes you can hear a chime and, upon glancing at the bottom-right chat toolbar you can see that you have a new message.
Getting in touch with the support crew is as easy as typing your name and your message in the designated fields. If you want extra features, you’ll be happy to know that the barely-visible “Options” button in the bottom-left corner of the chat window lets you enable or disable the chat sounds, send a file to the support team and email a transcript of the conversation once it’s completed. Oh, and you can also end the chat from the same “Options” menu by clicking the obvious “End this chat” button.
Ticket support included
However, if you’re not the type of person who prefers real-time communication, you’ll be probably glad to know that they also boast a ticket support system on their website. All you have to do is click the “Support” button on the top toolbar on their website and you’ll be redirected to that page. Submitting a ticket asks that you provide your name, email, and message in the dedicated fields. It seems that attaching a screenshot or a file is only available in the live chat system.
If you don’t like talking to people in general, then you can access VPNSecure’s knowledge base, which comes with a FAQ section, as well as an extensive collection of articles that can help you get started and troubleshoot various issues on your device. This knowledge base also comes with a search feature in case you can’t find what you’re looking for via browsing.
Though, it would be a shame not to use the live chat or ticket features, since the support crew members are really helpful and getting a response from them doesn’t take long at all. On the ticket submission page they claim they’ll get back to you in 30 minutes (at most), and they did! Their answer came in about 10 minutes or so.
Free trial included
VPNSecure comes with a free trial for those of you who are skeptical enough not to trust anyone with their money until they’ve shown their worth. Many VPN service providers don’t offer you a trial anymore, mainly because the greed of some customers and the ingenuity of others made it possible to exploit the trial system and benefit from it multiple times (creating multiple trial accounts, using fake Credit Card info, etc).
However, you can try VPNSecure’s capabilities for 30 days for free by clicking the “TRY FOR FREE” button at the top-right corner of their website, selecting the “ACTIVATE ACCOUNT” option from the newly opened page, choosing the plan from the combo menu and activating your account with this plan.
Note that the 30-day limitation isn’t the only one this trial comes with, but it has a 2 GB limit as well. So you either use it for 30 days or up to 2 Gbs, whichever comes first.
Alright, let’s talk about money. Despite the fact that they’re generous enough to offer you a trial, you still have to pay for VPNSecure’s services if you want to use them for an extended period of time.
Therefore, they provide you with three different plans that you can choose from, depending on your current financial situation and VPN needs:
- A monthly plan that costs 9.95$ / month;
- A 6-month plan that costs 8.32$ / month and is billed once every six months at 49.92$;
- A 12-month plan that costs 6.66$ / month and is billed once every year at 79.92$;
It’s obvious that buying a larger plan is more profitable in the long run since the whole price for such a plan is generously discounted compared to the monthly subscription plan.
They also have a 7-day money-back guarantee, but you’re only eligible if you meet the following requirements:
- You have contacted support and gone through troubleshooting.
- You have advised via email or live chat with the refund request within 90 days of the active valid account.
- Immediate account disable if fraud is found and refund given.
- We will not refund under any circumstances if a particular site or service on the internet does not work, we cannot control what is outside the realm of our VPN network.
It appears that they don’t support that “anything goes” money-back guarantee and only offer you a refund if you are unable to use the app or if you’ve been the victim of fraud.
White label VPN
If you’re interested in getting started with your own VPN business, VPNSecure can offer you a service that includes a full API, WHMCS plugins, themed VPN applications for several devices (Windows, Linux, iOS, Android, macOS, and routers) and even ready-to-go websites.
The Windows, macOS, and Linux applications are shipped by default, but for a price, Android and iOS apps can be provided to you as well. It is also possible to design your own VPN applications by using their API.
The desktop applications could be provided to you in 2-3 weeks after you sign up and, depending on the integration method you chose, your business could be up and running in approximately three weeks.
To sum it up, VPNSecure is a VPN service provider that can help you anonymize your connection while also providing you with more-than-decent speed on their servers and the ability to unlock several services (such as Netflix) that are otherwise either banned or not entirely available to you.
The company behind the project, VPNSecure Trust, used to be based in Australia until some anti-encryption regulations came by and they decided to move their operation base to Hong Kong rather than being forced to compromise the identity of their customers by implementing backdoors to their applications.
As you can read in their Terms of Service, VPNSecure advocates for a zero-logging policy. However, as strict as that might be, they still reserve the right to monitor you if they have reason to believe you’re breaking the law. Their application can be easily downloaded to your device, installed and used, even by non-professionals, given the intuitiveness of its controls.
A bunch of extra features is provided within the app, such as a leak fixer, a stealth VPN feature that lets users from countries that forbid VPN usage to benefit from its capabilities, an IPv6 disabler, a killswitch, a cipher change feature, split tunneling, and OpenVPN custom options.
Security-wise, we didn’t find anything wrong with their service and speed-wise, VPNSecure yielded some satisfactory results that, while they were not among the highest ones, they were constant, which is an important aspect as well. The network of servers they provide you with gathers a total of 48 countries to choose from, depending on your needs.
We were able to unlock the US version of Netflix with VPNSecure, along with some other popular services as well. Torrenting and TOR are both supported by VPNSecure.
Their customer support system features live chat, ticket submission and an extensive collection of articles and a FAQ to help you familiarize yourself with their product or troubleshoot various issues that may arise.
A free 30-day or 2 GB trial is offered to users who want to try its features before committing to buying this product. The prices are a bit higher than those of other providers, with the yearly plan priced at 79.92$ per year (6.66$ / month) and monthly plan priced at 9.95$.
They offer a white label VPN service that can help you get started in as little as three weeks with your own VPN business by providing you with their API, delivering desktop applications customized to fit your branding and much more.
+ No security leaks; (5)
+ Company integrity (rather relocate than comply with anti-encryption regulation); (5)
+ Trial offered; (5)
+ Extensive support system; (5)
+ Can unlock Netflix; (5)
+ Torrenting and TOR are supported; (5)
– Not the fastest one there is; (3)
– A bit pricey; (3.5)
– Money-back guarantee a bit restrictive; (3)
– Logging policy seems conditional; (2)
– 14 Eyes Alliance country; (3)
– Low server count; (2.5)
VPNSecure gets a 3.91/5 rating.