The next subject on our list is ProtonVPN. Maybe the name sounds a bit familiar to you, but you can’t remember why or where you’ve heard of Proton before. If you’re concerned about privacy and have been for some time now, then it’s highly probable that you’ve heard it in the form of ProtonMail.
Now that the mystery has been (hopefully) solved, we can move on. We’re going to fetch you some facts about the company, the VPN service they’re offering, and after the whole talking part is completed, we will perform our usual tests to see whether this service is fit for you to use.
If you’re too worried about the content of this review being too much for you to take, don’t worry, we’ve got everything under control. Sort of. Here, take this table of content for quick navigation, it should help you a great deal!
- A little bit of history
- The birth of the project
- Data mining allegations
- Defamation attempt
- When using their applications
- ProtonVPN session data monitoring
- How they keep your data secure
- Switzerland jurisdiction
- A quick intro to ProtonVPN
- Creating an account
- Using the dashboard
- Downloading the app to your device
- ProtonVPN malware scan
- Installing ProtonVPN on your PC
- Running ProtonVPN; first impressions
- Connecting to the VPN service
- Secure Core
- ProtonVPN profile management
- Messing with the settings
- Kill Switch and Split Tunneling
- ProtonVPN’s server list
- Services it can unlock
- TOR and torrenting
- Using ProtonVPN for online gaming
- Getting past the Great Firewall of China
- Security test results incoming!
- Speed test results coming through
- Free plan included
- The free trial also included
- Subscription plans
- No full refund policy
- Our experience with the support team
A little bit of history
First thing’s first, a pinch of company history: ProtonVPN is, as its name suggests, a VPN service provider that’s operated by the Proton Technologies AG. The company is based in Switzerland, from where it also operates its ProtonMail business.
Speaking of which, according to ProtonVPN’s website, the two services (ProtonVPN and ProtonMail) operate on “completely separated infrastructures” to prevent security or technical issues within either of the services.
The birth of the project
The team that also developed ProtonMail reportedly started the foundation in 2014, at CERN, the same place where the web was born. In 2014, the team built ProtonMail, which quickly gained popularity as being one of the most secure encrypted email services.
We had to do a bit of digging around to unearth this piece of info, but the ProtonVPN saw the light of day in June 2017, according to an article regarding a launch press release on ProtonVPN’s blog.
From their website, we also learn that the team behind ProtonMail and ProtonVPN is made of scientists, engineers, developers, experts in Internet technologies and security, and that they apply their knowledge and expertise for the “greater good.”
Data mining allegations
A year ago, there were some articles claiming that both NordVPN and ProtonVPN are doing some shady things. Some of them claimed that they’ve been part of an extensive data-mining operation in Lithuania, while others decided that, since both NordVPN and ProtonVPN have ties to Tesonet, they are controlled by the same company and are virtually the same deal.
However, most of these rumors were invalidated once they reached several recipients (including company representatives), who immediately came with arguments against the allegations. Turns out that Tesonet provided NordVPN with some advisory services when they were just starting out and ProtonVPN just used Tesonet as a local partner before having an official Lithuanian subsidiary.
On the ProtonMail Twitter page, they also denied the allegations by claiming that the article is not true, that all their servers are dedicated ones and operated by them only and that they own 100% of the hardware for their secure core servers and solely control the network.
From the article’s comments we’ve learned that, since ProtonVPN came with a free service, the VPN industry has been ‘turned upside down’ and, as a result, every major player is trying to take a swing at ProtonVPN by perpetuating these accusations.
We suppose that one of the comments posted as a reply for the data mining allegations belongs to one of ProtonMail’s members, Bart Butler, who is also a Lead Engineer and CTO (Chief technology officer) for ProtonMail.
A year ago still, users reported that ProtonVPN’s Android application had a certificate signed by Tesonet. Bart Butler claimed that Tesonet ‘doesn’t control ProtonVPN’s Android app’ and that the certificate was just an error that they’re still trying to resolve. Apparently, there’s no solution to this situation since Google doesn’t allow the certificate to be changed ‘EVER’, meaning that they’re stuck with it forever.
As you’ve probably noticed, each review holds rundowns of various VPN providers’ Privacy Policies, since it’s happened to us before to read “no-logging” claims on some providers’ websites and encounter different claims in their Privacy Policies.
- Their ‘Philosophy’ is to protect your privacy and, as a result, they claim to collect as little data as possible;
They claim to enforce a ‘No-Logging’ policy:
- No user traffic or communications content is logged;
- No Internet connection throttling;
- No device, protocol or app is discriminated;
Personal data stored
- ProtonVPN records and stores a single timestamp of your account’s most recent login, which is always overwritten (they don’t keep multiple timestamps. The reason for keeping this bit of info is to keep your account secure and confirming your identity;
- They collect data when you create an account in the form of a username, an email address, and a password; Your email address is stored in their system and use it for ‘communications and anti-abuse purposes’;
- In case you were referred by a friend, your account will be associated with the referrer in order to credit him or her appropriately;
- When you’re using the support system, some data will be collected and possibly shared with third-parties such as Zendesk;
- ProtonVPN uses third-parties for payment processing and claims that they don’t save your full credentials, but only parts of them. You can also choose to pay anonymously or with Bitcoin;
Note that ProtonVPN uses Matomo (open-source analytics tool that’s installed locally) and/or Google Analytics (externally hosted). These tools collect data about your interaction with their website every time you visit.
This information can’t be used to identify you and consists of viewed page titles, screen resolutions, referrers, website speed and the such. The reason such technology is used is for potentially improving their services by analyzing the user-website interaction.
When using their applications
Other kinds of information can and will be collected whenever you use ProtonVPN’s native applications by means of mobile analytics software, which can be used to help users send crash reports to the developers.
ProtonVPN claims that none of the software within their apps will EVER track or access location-based data from your device.
ProtonVPN session data monitoring
ProtonVPN monitors and records the timestamp of your last successful login attempt. This timestamp gets overwritten each time you successfully login and doesn’t hold any sensitive information such as your IP address or location, but only the time and date you logged in at.
The above type of data is recorded to prevent brute force attacks from compromising the security of users’ accounts since it can be used to identify password guessing attempts for specific accounts.
How they keep your data secure
ProtonVPN’s employees are the only ones who have physical or other types of access to their infrastructure. Your data is ‘usually’ encrypted before being stored. Note that offline backups might be stored every once in a while, but they’re also ‘secure’.
The information you provide to them can be disclosed if a Swiss court requests it for preventing, investigating, detecting or prosecuting criminal offenses.
Fortunately, Switzerland is not a member of the 5, 9 or 14 Eyes Alliance and its Constitution grants its inhabitants freedom of speech, freedom of the press and also penalizes discrimination, privacy breaches and hate speech.
On the other hand, things are not exactly as they seem, since a while ago, 70% of Switzerland’s citizens voted in a referendum to support a bill that enabled the state to survey its citizens’ online activities in a legal manner. Using a VPN in Switzerland is 100% legal.
A quick intro to ProtonVPN
ProtonVPN is a premium VPN service from the same team that brought you ProtonMail, which also comes with a free version, supports several device types including Windows, macOS, iOS, Android and Linux, lets you access its service from up to 10 devices at the same time and also provides you with a 30-day money-back guarantee.
That’s merely scratching the surface, though, since we feel that this VPN provider has much more in store for you than just what we mentioned above.
Creating an account
In order to create a ProtonVPN account, you need to perform a few steps. Those are as follows:
- Navigate to ProtonVPN’s website;
- Locate the “Sign Up” button in the top-right corner of the screen and click it;
- Choose a plan that you feel you’re comfortable with (Save 51% to ProtonVPN now!);
- Scroll down and type your email address in the designated field;
- (Optionally) If you chose a paid plan, provide the payment details by using the form;
- (Optionally) If you chose the free plan, click the “Get ProtonVPN Free” button;
- Check your email and type the verification code in the designated field or verify your account with an SMS-sent code;
- Choose your username;
- Create your password;
Those are all the steps to create a ProtonVPN account. After doing so, you can either connect to your account and access the dashboard, or download the application to the devices of your choice.
Using the dashboard
Ok, so you’re in. The dashboard lets you do a lot of stuff related to your account so you might want to tread carefully if you don’t want to mess something up.
The left-hand menu lets you navigate through the dashboard’s sections easily and perform actions such as buying a subscription plan, activating your account, managing your information, change your password, enable or disable notification emails, download ProtonVPN clients, generate configuration files, managing your payment details, make a donation, report a bug and even delete your account.
Downloading the app to your device
Although there’s a large green button on the landing page urging you to “GET PROTONVPN NOW,” you might wanna know that pressing it will just redirect you to the signup page. If for whatever reason (maybe you already have an account), you want just to download the app, you can do that in two ways:
- Go to ProtonVPN;
- Scroll down to the bottom of the page
- Click on the “Download” button in the left-side menu
- Click on the “Download for Windows” button, or choose the desired platform
The other way you can download the application is after logging into your account, in the dashboard, on the left side of the screen, you can see a “Download” section. Access it and, from there, choose the device you want to download the app for. This will redirect you to the “Download” page described earlier, where pressing the “Download” button will let you retrieve the installer/app.
ProtonVPN malware scan
You should really make a habit of scanning everything that comes in contact with your computer (or any other device, mind you) since the Internet is wide and full of threats and you shouldn’t take anyone’s word for it. Making sure the files you download are clean takes less than fixing your device and recovering your data afterward.
That being said, we’ve uploaded the file to VirusTotal, which is a free service that provides you with several antivirus engines to check your files against. In the end, a report is generated and you can save it and access it later if you want. Our results can be accessed here.
As you can see, no engine detected any issues within the ProtonVPN executable, so we assume that it’s safe to install on your computer.
Installing ProtonVPN on your PC
Assuming that you’ve downloaded the Windows installer successfully, we can now briefly describe the installation process:
- Double-click the installer;
- Grant it elevated rights by choosing “Yes” in the UAC (User Access Control) dialog when prompted;
- Define the destination path on your computer and follow the on-screen instructions (notice the lack of a EULA);
- Wait for the pre-requisites to install and the process to be completed;
- Hit the “Finish” button. Notice that the application automatically launches at the end;
As you can see, installing the app on your Windows computer isn’t complicated at all, but you have to be careful not to interfere with the process, especially when the pre-requisites are installed since those can greatly affect the app’s functionality. Meaning that your app won’t work without them.
Running ProtonVPN; first impressions
If you’ve reached this point, the application should’ve launched automatically for you. Otherwise, check your desktop or Start Menu for its shortcut icon and launch it yourself. The main screen asks you to provide it with your credentials so that you can begin using it. The main screen also lets you create an account by offering you a shortcut to their website’s signup page.
The first time you run the app, you’ll be greeted with a brief introduction message, asking you whether you’d like a quick tour of the application or you’d rather skip and jump straight into the action.
The main window, along with the menus, buttons and general feel of the app gives a professional, techy vibe. It actually reminds me of a Rainmeter design, if you’re familiar with that customization tool, which brings back memories. Ah, the good old days.
We were just about to nag about the size of the window and how it is too big, judging by VPN app standards. However, if you want to restrict the window to only display the list of servers and profiles (hide the map), there’s a tiny arrow button in the upper-left corner of the map that does just that.
Connecting to the VPN service
As you can see, after you launch the app, it will show you the real IP address of your device above a “Quick Connect” button. If you’re in a hurry or just don’t care much what server you’ll get assigned to, go ahead and use the “Quick Connect” feature.
Otherwise, below the button, you can see a list of locations, each of which holds one or more servers that you can choose from. This is a nice addition if you think about other similar services who only let you choose from a list of locations and assign you to the most convenient server in that region.
Each server holds additional information such as the city, its current load (displayed as a percentage), whether it’s a premium or regular server and if it supports P2P or not (some servers are designed for P2P operations).
ProtonVPN comes with a proprietary feature, called Secure Core, reserved for only elite members (those who choose from the more expensive subscription plans), that adds an extra layer of security to protect you against various attacks, including timing/correlation ones.
Whenever you connect to servers that are located in countries that have restrictive Internet policies, such as China, Turkey or Russia or ones that are popular for their massive surveillance power such as the USA, ProtonVPN routes your traffic through one of their Secure Core servers. Thus, if an attacker manages to monitor ProtonVPN’s servers in the ‘risky’ countries, they’d only reach the ‘edge’ of the Secure Core network if they attempt to trace the traffic back to the source.
ProtonVPN claims that the servers are located in countries with ‘strong privacy laws’ (Switzerland, Iceland, and Sweden are used as examples here) and in ‘high-security data centers’ such as underground data centers or a former military base. Last, but not least, Secure Core servers are reported ‘wholly owned and provisioned’ by them and are connected to the Internet using their “own dedicated network with IP addresses that are owned and operated by our own Local Internet Registry (LIR).”
ProtonVPN profile management
If you’re interested in automating actions to get things done quicker, you’ll be glad to discover that ProtonVPN also gives you a profile management tool with two pre-existing entries (profiles): a “Fastest” one that connects you to the fastest server and a “Random” one that connects you to a different server each time.
You can, of course, tamper with the pre-existing profiles if you want to understand how they work and even create one of your own when you feel ready. It’s possible to choose from regular, P2P, TOR and Secure Core servers, pick the country of your choice and select a server.
Messing with the settings
If you’re the tinkerer type and want to feel like you’re really in charge of your connection, you can easily access the “Settings” window by locating the hamburger button (three horizontal lines) in the main window, pushing it and selecting “Settings” from the menu.
Not an impressive amount of customizable parameters is available there, but at least you can toy around without fearing that you’ll ruin something if you’re not cautious. You can set the app to start minimized, make it launch at Windows startup, toggle notifications and enable “Early Access” mode, which might be less stable but with potentially new features, from the “General” section of the “Settings” window.
The “Connection” category lets you toggle the “Auto Connect” mode, choose what pressing the “Quick Connect” button mentioned earlier will do, and select the default protocol you prefer.
Finally, the “Advanced” tab lets you enable the VPN Kill Switch and enable Split Tunneling. Even though the DNS leak protection feature has an “On/Off” button, you can’t really switch it off.
Kill Switch and Split Tunneling
Not every VPN has these features, although they should, so if it’s the first time you see them, you might be a little confused. The kill switch mentioned here helps you protect your identity by blocking the Internet traffic each time your VPN connection is lost. So, if you get disconnected from the VPN while you’re torrenting (for example), your computer won’t automatically (and silently) revert to your default, insecure connection, but it will be disconnected from the Internet altogether until the VPN tunnel is re-established.
The split tunneling tool enables you to exclude some applications or IP addresses from VPN traffic or include only specific apps or IPs. This can come really handy if you have devices on your network (for instance) that become inaccessible to you once you’re on your VPN. Naturally, you can’t use split tunneling along with the VPN kill switch.
ProtonVPN’s server list
In total, ProtonVPN provides you with 767 servers in 46 countries. However, these servers are split into categories depending on your subscription, which means that a Basic subscription doesn’t get you quite as many servers as the Plus or Visionary tier. If you want to see the full list of servers for every location, you can check out the official server list.
Furthermore, some of these servers offer extended functionality, such as being designed for P2P traffic, or for Tor traffic. The Secure Core Servers are designed to help you hide your true identity even better by rerouting your traffic through two different countries. Obviously, this option is only available to Plus and Visionary members.
Note that the Visionary plan also provides you with ten (10) parallel connections, which is double what you get with the Plus subscription.
Services it can unlock
Nowadays, it’s a rare thing to come across a VPN service that also unlocks those popular streaming services everyone’s seeking to reach. Well, we’re glad to say that ProtonVPN is one of them.
We could successfully unlock popular services such as Netflix, Netflix U.S., Netflix U.K., Hulu, BBC iPlayer and Amazon Prime Video. However, reports suggest that the owners of these services are starting to catch up with VPN users and fewer servers can still do the trick by the day.
We even couldn’t unlock Netflix from our first try and had to connect to three more different servers till we got it, so you might as well enjoy it while it lasts.
Same goes to all the other services that it can successfully unlock since Netflix isn’t the only one who waged war against VPN users.
TOR and torrenting
As you probably saw while using the application (or in the servers list above), some servers are especially designed for using alongside TOR and/or P2P operations, so it’s safe to say that both ‘TOR-ing’ and torrenting are not only allowed, but even encouraged.
We’ve tested torrenting by connecting to the VPN, launching a torrenting client and attempted to download something. The speed didn’t seem to be throttled and our impression was generally good. TOR was, you know… TOR. It’s slow already, and connecting to a VPN will only make it slower, so…
However, that doesn’t mean that either ProtonVPN or us here at FindYourVPN condone privacy or any other form of breaking the law while using these VPN services. Stay on the safe side.
Using ProtonVPN for online gaming
As we all know, running a VPN in the background while playing latency-sensitive multiplayer games can be a truly awful experience, especially if you want to remain competitive. Thankfully, that is not the case for ProtonVPN, mainly because our tests show fairly decent pings across the board.
However, keep in mind that we did experience some server issues every now and again, which may translate into poor gaming performance. In essence, certain servers do not seem to work very well sometimes, which means that your connection may drop unexpectedly. Obviously, this can lead to forfeits and other issues in your online games, so make sure you test a few servers beforehand and assess their stability.
Getting past the Great Firewall of China
Unfortunately, ProtonVPN does not work in China right out of the box, mainly because the native apps are blocked by the Chinese government. Hence, it’s not going to be possible to download and run the apps on your computer. On the other hand, if you do manage to get your hands on the app and a subscription, there are some options at your disposal.
In essence, the ProtonVPN team recommends using Tor servers, because the nodes are next-to-impossible to ban or track, even in China. Naturally, by using a Tor node and a VPN at the same time you will experience a serious speed penalty, not to mention huge latency across the board. On the other hand, if you do get it working, then you may be able to access the free Internet from China.
Security test results incoming!
We’ve decided to take ProtonVPN for a lesser fun ride that involved checking it for leaks, kinks in its armor, cracks in the boat, you know, the works. We’ve used three different tools, as described in this article to assess whether or not this VPN service provider is indeed trustworthy and the results are as follows:
This concludes our security tests for ProtonVPN. Not a single leak was recorded, aside from the details mentioned above (battery info, user agent, etc), but we’ve decided that it shouldn’t be considered as ‘leaked’ data since it can’t be used to identify someone. Is ProtonVPN secure? Yes. Do we recommend it? Absolutely.
Speed test results coming through
Now we can breathe easy knowing that ProtonVPN is not to be messed with security-wise and it can and will successfully cover our tracks without leaking important data, we can move on to speed tests.
In order to achieve accurate, fair results, we’re going to do our speed tests on various servers, spread all around the world, in order to cover as much as possible while also noticing the differences between the locations we chose. Shall we begin?
|Location||Internet Speed||Latency||Upload Speed||Downloaded||Uploaded|
|Canada||79 Mbps||164 ms||171 ms||16 Mbps||60 MB||30 MB|
|Switzerland||220 Mbps||50 ms||61 ms||22 Mbps||320 MB||50 MB|
|Brazil||91 Mbps||261 ms||267 ms||20 Mbps||240 MB||40 MB|
|Singapore||5.9 Mbps||396 ms||402 ms||4.4 Mbps||10 MB||20 MB|
|South Africa||52 Mbps||258 ms||267 ms||3.6 Mbps||90 MB||10 MB|
|Australia||41 Mbps||334 ms||342 ms||13 Mbps||100 MB||50 MB|
As you can see, U.S.A. is missing from our speed test table, because the servers did not work with fast.com, no matter which ones we tried. Not only that, but certain servers also have minor connectivity issues sometimes, which can lead to a choppy web browsing experience.
However, if everything works as intended and the connection is stable, the speeds are quite good, although it obviously depends on what location you choose and how far away from the country in question you reside. In addition, the latency is good as well, which bodes well for gamers.
Free plan included
As we’ve stated above, ProtonVPN provides you with a free service alongside their paid ones, so that you can enjoy a secure and private connecting without having to pay a fortune for it.
However, you should be aware that, since it’s not in their (or their infrastructure’s) advantage to provide you with a free, unlimited VPN service, there are some limitations that you’ll be subjected to if you decide not to purchase a subscription plan.
For instance, you won’t be able to access their Secure Core servers and many other servers that are dedicated only for Plus and Visionary members (which are the names of some of their subscription plans).
More so, your access is restricted to only 3 countries (Japan, Netherlands, and the USA are the only ones with ‘Free’ servers) and you can only link one device to your account.
The free trial also included
If you’re not happy about all the limitations that are imposed to the ‘Free’ service, you could also benefit from a 7-day trial that’s the equivalent of their ‘Plus’ subscription type.
You don’t have to do anything to benefit from it. Just log into the application with your free account, perform your first connection to the VPN server and a message will pop up on your screen informing you about how much time you have left on the 7-day trial in a countdown-like manner.
After the free 7-day trial expires, you can upgrade to a “Plus” plan or keep using the “Free” service type, depending on your preferences.
ProtonVPN mail is, after all, a premium VPN service, and although they offer you a free service type, the paid subscription plans are where the magic is really happening. The subscription plans they offer are as follows:
|Plan Type||1 Month Plan||1 Year Plan||2 Years Plan|
|Total Price||$5 billed every month||
$48 billed every year
$79 billed every two years
|Features||All Free plan features
2 simultaneous VPN connections
Servers in 46 countries
High speed servers
No logs policy
|Plan Type||1 Month Plan||1 Year Plan||2 Years Plan|
|Total Price||$10 billed every month||
$96 billed every year
$159 billed every two years
|Features||All Basic plan features
5 simultaneous VPN connections
Access blocked content
All advanced security features
|Plan Type||1 Month Plan||1 Year Plan||2 Years Plan|
|Total Price||$30 billed every month||
$288 billed every year
$479 billed every two years
|Features||All Plus plan features
10 simultaneous VPN connections
ProtonMail Visionary account
Besides all that, there is also a free tier available. The Free version of the service allows you to connect to only three different locations, and you can also use only one device at a time. Not only that, but your speeds are pretty low as well, not to mention the fact that you do not get access to any kind of specialty servers.
So the Visionary subscription plan adds an extra 5 devices to the Plus subscription and also gives you a ProtonMail Visionary account. Make no mistake, the VPN security features are EXACTLY the same as for the Plus plan. The only difference between the last two plans is (except the huge price difference) the maximum number of devices and the ProtonMail Visionary subscription.
No full refund policy
After taking a look at their Money Back Guarantee policy, we’ve noticed that, compared to other services that offer a full refund after no more than 30 days, ProtonVPN only provides its users with “prorated” refunds for any unused time on your subscription.
You may cancel your account with a refund for any unused portion of the service period within 30 days of the initial purchase. Here, any unused portion of the service period refers to the prorated remaining full days of the subscription period.
There’s also an explanation on their website about what ‘proration’ is and how does it work. The credit that results after the ‘proration’ calculations will be transferred to your account and can be used to purchase another subscription. However, if you want to receive the funds to your bank account (or whatever payment mode you’ve used to purchase the plan), you’ll have to contact the support team.
Our experience with the support team
First thing’s first, it’s worth mentioning that ProtonVPN doesn’t provide you with a live chat option, so you’ll have to deal with contacting them via email or by creating a ticket (which is more or less the same thing) and reading articles in their knowledge base. They replied fairly quickly to our inquiries and were also friendly and offered helpful, extensive replies to our questions.
Furthermore, they seem very involved in social media, as well, on various platforms such as Reddit, Twitter and Facebook and more than once they’ve replied to their customers (or potential customers) on those platforms, so you might as well reach out to them there.
The bottom line, ProtonVPN is a VPN service provider that can keep you secure while browsing the Internet. They have a no-logging policy but they admit to recording a timestamp of your last successful connection that gets overwritten every time you connect.
They’re located in Switzerland, which is not a 5, 9, 14 Eyes Alliance member, but their citizens voted in favor of a bill that enables their government to legally surveil its citizens’ online activities. No notable issue has been recorded so far, but you should be aware of this.
Their Windows app is easy to install, is user-friendly and its menus are intuitive enough to be used even by novices. However, we’ve noticed that it sometimes spikes our computer’s performance and renders certain web pages unresponsive at times. So maybe it shouldn’t be installed on older, less-performant machines.
Security-wise we didn’t find any holes in the system and the values registered after the speed tests were more or less satisfying (USA and Brazil servers really did a number on us and the speed values were also extremely low).
ProtonVPN can unlock more popular entertainment services such as Netflix, Hulu, BBC iPlayer and Amazon Prime Video. You can also use torrenting clients and connect to TOR while using ProtonVPN, but for TOR to work you must be a Plus member.
They offer a free account type, a basic, limited one, and two premium ones that enable you to benefit from all the security features of the app, which include separate types of servers, higher (unthrottled) speeds and a higher number of maximum devices you can connect to your account. The free plan also includes a 7-day Plus trial.
There’s only one obvious choice when it comes to their subscription plans (the Plus) one since the Basic one is WAY too limited to be taken into consideration and the Visionary one does nothing but add a ProtonMail Visionary subscription plan and an extra 5 devices. While the monthly cost of a Plus account is not exactly high, the discount for the yearly plan is a bit high compared to other premium VPN providers.
While they boast a 30-day money-back guarantee, we’ve learned that it’s not what it seems like: you can only get your money for whatever part of the 30 days you didn’t use and even so, you won’t get your money back in your bank account, but in your ProtonVPN account, to use for another subscription. The last issue can be apparently solved by reaching out to them.
Do we recommend ProtonVPN? No. There are better options available out there and, for what they’re worth, you can get much more from other VPN providers.
+ Good security; (5)
+ Minimal logs; (4)
+ Can unlock Netflix (although you need to fumble around with a few servers until you get it to work); (3)
+ Intuitive apps; (4)
+ Friendly customer support; (5)
– Sometimes really slow; (1)
– Some servers don’t work as they should; (1)
– Expensive subscription plans; (2)
– No full refund policy; (0)
– The basic plan is still heavily limited; (2)
We give ProtonVPN a 2.7/5 rating.