On our everlasting quest for finding the most suitable VPN for every given situation, we’ve stumbled upon Namecheap VPN. You’ve probably heard about them or their name is at least familiar since VPN services aren’t the only thing they’re providing.
We’ve seen that happen before and the situation wasn’t exactly bright, since, you know, if you’re trying to split your resources between several projects, the spread might become a bit too thin, but let’s not focus on that.
In this article, you’ll discover some things about the company that runs the Namecheap VPN project, as well as their views on privacy, data collection and logging, tests for leaks, some speed results and also a bunch of details on how to download it, deploy it and use it on your favorite devices.
Are you a bit worried about the review being too long and that committing to reading it in its entirety will be taking too much of your spare time? Not to worry, because we have the perfect solution for you: a table of content that you can use to jump to the part of the review that interests you most by simply clicking the favorite chapter.
- Namecheap company information
- 14 Eyes Alliance
- A bit of company history
- Net neutrality and SOPA
- What about their VPN?
- Quick intro to Namecheap VPN
- A few features of their VPN
- Terms of Service rundown
- Data they do and don’t collect
- Creating a Namecheap account
- Namecheap’s dashboard
- Downloading the app
- Checking for malware
- Installing the application on your device
- Running the app on your devices
- Using the application on your devices
- Device-specific features
- The list of servers
- The security results are just in
- What’s IPVanish have to do with this?
- Speed test results incoming!
- Services it can unlock
- Our experience with the support team
- No trial for you
- Money talk
Namecheap company information
First thing’s first, let’s learn a thing or two about the team behind this project. According to their website, Namecheap is a technology company and an ICANN-accredited domain registrar that was founded in 2000 by its CEO, Richard Kirkendall. The company’s headquarters is located in Phoenix, Arizona, U.S.A.
According to the 2018 Inc. 5000, it is also one of the fastest-growing American companies and has more than 10 million domains under their management (that’s probably where you know them from).
14 Eyes Alliance
You’re probably familiar with the 5, 9, 14 Eyes Alliances by now and understand that countries which are members of this agreement can and often times will participate in sharing mass surveillance data. The U.S. is not only a part of the 14 Eyes Alliance; it was a part of the initial UKUSA agreement (first called the BRUSA Agreement) which took place on the 5th of March, 1946.
However, the fact that a country is a part of such an alliance doesn’t always involve that all the companies on its territory comply with its regulations. As a matter of fact, some companies stand their ground as much as they can, despite them being in a 14 Eyes Alliance country.
A bit of company history
We already know that it was founded in 2000. What else? In 2010, in a Lifehacker poll, it was voted the best domain name registrar and again in 2012, in a similar Lifehacker poll. In 2013, they made it possible to pay using Bitcoin.
May 2014 was the year they were put on notice due to a breach of their Registrar Accreditation Agreement with ICANN and in July 2018 they were confronted by a series of users who owned .co.uk, .uk or .de domains who were unable to transfer or register their web domains.
As of today, Namecheap is the 2nd largest web hosting company in the world, holding over 11 million registered domains.
Net neutrality and SOPA
You may not know that, but Namecheap had a strong anti-SOPA position when things got bad. After GoDaddy’s pro-SOPA position caused a boycott on Reddit, Namecheap took full advantage of the situation and announced the “Move Your Domain Day” for the 29th of December 2011 by offering a reduced price with the “SOPASucks” coupon code. More so, they reportedly donated $1 from each domain transfer payment to the Electronic Frontier Foundation.
The Move Your Domain Day was relaunched in 2018 and Namecheap accused GoDaddy of violating the ICANN rules, after noticing some delays with domain transfers from GoDaddy to Namecheap, an allegation that was contested by GoDaddy. According to a press release, Namecheap is a huge supporter of Net Neutrality and have donated (or invested, one might say) more than $300,000 to the Electronic Frontier Foundation and Fight for the Future in order to support Internet rights and freedom.
What about their VPN?
Okay, so there’s a lot of stuff about their domain and web hosting activity, but what about their VPN service? Well, although it might seem that these details don’t have a direct impact on their VPN activity, being on the right side of the SOPA and Net Neutrality fights sure does.
So, in other words, it might make you feel safe to know that the ones you’re renting a VPN service from are against Internet censorship and, more so, actively fight for your rights on the Internet by various means.
Quick intro to Namecheap VPN
A quick glance on their website lets us learn that their VPN service claims to provide you with secure, fast and anonymous browsing, a zero-logging policy, “amazing price,” a 30-day money-back guarantee, 24/7 customer support and up to 5 devices to use the VPN from.
More so, there’s a price comparison on the landing page that features a bunch of other VPN providers, just to see how good Namecheap do against them when it comes to charging you for their services.
A few features of their VPN
Namecheap VPN provides you with AES-256 encryption, which helps you secure your connection against prying eyes of various agents or your own ISP, which could monitor you and sell your data to advertisers or slow down your connection. We also learn that they practice a “No Traffic Logs” policy, which means that they don’t track or store your data or browsing history, although they collect connection and bandwidth data.
DNS leak protection is integrated within their services and their servers, which are available in more than 40 countries, will make sure that your IP will be masked, unique and random each time you connect and geo-restricted content will become available for you.
Terms of Service rundown
Whenever we review a new VPN service, we put their policies under our magnifying glass and look for any clause that might disagree with the idea of privacy and security, while hoping that we won’t find any.
As we’ve done it several times before, for your convenience we’re going to give Namecheap VPN’s Term of Service a good read, extract all the important parts from it, bundle them all up nice and tight and leave them here for you to see.
- It goes without saying that if you’ll use the Namecheap VPN service it will be seen as your acceptance and agreement with the terms of the agreement;
- You must be of legal age (18 years or over) to be able to enter the agreement;
- Namecheap reserves the right to modify both the content of the agreement and the services it offers to you from time to time;
- If you continue to use the Service after such a modification became effective, it will be considered that you accepted and agreed with the modification;
- It is your responsibility to provide Namecheap with accurate information about yourself while you’re using the service and also update it as necessary to ensure that it remains accurate;
- You have a maximum of five (5) days to notify Namecheap about any change of information that might occur regarding your account;
- If you fail to inform Namecheap about any change that might have occurred on your account and Namecheap is unable to determine the validity of said information, it will be considered as a material breach of the agreement;
- If any of the information that you provide is false, not current, misleading, inaccurate or incomplete, or if Namecheap has reason to believe the above about your data, then your account might be closed and access to the services might get terminated;
- You understand that you must only use Namecheap VPN for lawful purposes only and that you must comply with all the terms and conditions that are included in the agreement;
- You are not allowed to violate any law or regulation of any government, be it a Federal, a State or a local one;
- You are not allowed to engage in any form of unsolicited communication, including but not limited to spamming, pyramid schemes, chain letters or the such while you’re connected to the service;
- You are not allowed to engage in illegal communications on forums, newsgroups, chat rooms or other such locations while you’re connected to the Namecheap service;
- You are not allowed to attempt, make or allow unauthorized access to the Namecheap website, servers, your hosting account or other Namecheap customer’s account;
- You are not allowed to engage in any activity that might be related to hacking such as DoS (Denial of Service), DDoS (Distributed Denial of Service), scanning ports or other similar activities that might be endangering or invasive against Namecheap servers, facilities, Internet users or network hosts;
- You are not allowed to perform or allow any execution of malicious code through the hosting account that you might’ve been provided with by Namecheap;
- You are not allowed to deceive other users regarding your true identity by any means including, but not limited to forging signatures, headers, marks, codes and the such;
- You are not allowed to use Namecheap’s services to host any questionable materials including, but not limited to trade secrets, content that infringes copyright or any other kind of intellectual right, hatred-oriented material, children pornography, warez and the such;
- You are not allowed to distribute unacceptable material such as IRC bots, warez, banner-ad services, sites promoting illegal activities, brute forcers, IP scanners, mail bombers and the such;
- You are not allowed to scan the networks for vulnerabilities without having proper authorization;
- You are not allowed to perform any kind of network monitoring (such as using a packet sniffer) without authorization;
- You are not allowed to even attempt circumventing customer authentication without authorization;
- If you engage in sending bulk email (or similar activities), you will be charged with the cost of labor that will be required to deal with complaints, which is at least $200;
- Reasoning that the Internet is an “open and insecure” way of communication, Namecheap states that you shouldn’t expect privacy for any content that you transmit through their VPN service;
- Namecheap states that it will not be held responsible for any kind of data loss that came as a consequence of using the Namecheap VPN service;
- Although Namecheap doesn’t actively enforce bandwidth caps, the use of their service is subjected to “fair usage,” which means that if you exert an excessive load on the network, Namecheap reserves the right to temporarily or permanently suspend or terminate your account;
Data they do and don’t collect
From the Terms of Service page, we can see Namecheap stating that no user activity (such as DNS lookups, emails sent or visited websites) is logged, but access attempts to their servers are logged for “security and troubleshooting purposes.”
“We do not log any user activity (i.e. sites visited, DNS lookups, emails, etc.) For security and troubleshooting purposes, we do log access attempts to Our servers.”
Account level data collection:
- Your name;
- Your address;
- Your phone number;
- Your fax number;
- Your billing information;
- Your IP address;
- Your email address;
How they use the account-level data:
- Sending legally required emails;
- Sending service and promotional communication emails;
- If required by law, sharing it with authorities;
- Notifying you about changes in Namecheap’s practices;
Retention and deletion of the account-level data:
- When your Namecheap account is canceled, your data doesn’t get automatically deleted, but it is marked as “deactivated” within Namecheap’s database;
- Your data won’t be deleted, but will be kept instead and used to enforce Namecheap’s agreement, resolve disputes or be used as required by laws or regulations;
Website usage information collection:
- Your IP address;
- Cookie information;
- Log files;
- Demographic information;
- Web beacons;
- Web bugs;
- Your name; (contests)
- Your email address; (contests)
- Your shipping address; (contests)
- Your zip code; (contests)
- Your age level; (contests)
How they share collected information:
- With your consent, they share these details with third parties such as companies, organizations, and individuals outside of Namecheap;
- Within Namecheap for the purpose of providing you with the support and delivery of the services you’ve purchased;
- With partners such as analytics, advertising and business partners of Namecheap and also for legal and “other” purposes;
- In case of new ownership (someone takes Namecheap over, for instance), all your data will be transferred to the new owner;
Creating a Namecheap account
First of all, it’s worth mentioning that Namecheap doesn’t have a standalone, dedicated account for its Namecheap VPN service, so you’ll have to settle with creating a universal one. On the other hand, if you’re already using its hosting or domain registration services, you won’t need an account anymore, just log into it.
That being said, let us guide you through the whole account-creation experience in a step-by-step manner, so you don’t get lost.
- Head over to the Namecheap VPN website;
- Hit the red-ish “Get VPN” button;
- Choose a VPN subscription plan by clicking its corresponding “Buy Now” button;
- In the newly opened page, click the “Sign up” hyperlink;
- Type your first name, last name, email address, username and password in the fields;
- Decide if you want to receive the Namecheap newsletter or not;
- Click the “Sign up” button;
From this step, you can either stop here (since you already have an account) or go ahead and finish purchasing the subscription plan you chose earlier, it’s really your choice! However, note that you don’t get a free trial, so you might as well complete the purchase at this point.
It will probably feel a little bit overwhelming since Namecheap comes with a dashboard for all of their products instead of giving you the standard VPN menus. But that shouldn’t put you off. Click the “Apps” button in the left-hand menu. Here, in the “My Apps” section you should be able to see Namecheap VPN. The “Subscription” section shows, as you expected, details about your active subscriptions.
Clicking the “Namecheap VPN” button you can find in the “My Apps” category doesn’t really do anything special, it only takes you to the product’s landing page.
Downloading the app
It should be mentioned that downloading the Namecheap VPN application to the device of your choice can be done without paying for a subscription plan beforehand. So you can download the application at every time, without even creating an account, but that’s not what you came here for, right?
To download the app to your device, just follow these steps:
- Navigate to the Namecheap VPN website;
- (Optionally) Purchase a subscription plan;
- Scroll down to the “Download and try the VPN app” section;
- Choose between the Android, Windows, iOS and macOS buttons;
- Click the button of your choice.
Depending on what you chose, you’ll be either provided with a direct file download (Windows and macOS) or redirected to the Play Store (Android) or the App Store (iOS) pages.
Checking for malware
If you’re usually careless about your computer’s security, then maybe this is a perfect time for a change in your habits: everything that comes in touch with your computer should be thoroughly scanned since you can’t be too sure about whether it’s been tampered with or not.
We rely on VirusTotal for performing our malware checks for the simple reason that it comprises several antivirus engines, which beats scanning documents with a single antivirus solution that you might or might not have on your PC.
That being said, we’ve already scanned the installer and found absolutely nothing wrong with it on VirusTotal, as you can see from our results page and the not-so-subtle screenshot we’ve took of the results, which you can find below.
Installing the application on your device
We’re going to go into details on how to setup the application on your Windows computer and your Android device. Although we usually provide instructions and tips for Windows computers exclusively, now we’ve decided to include some mobile details as well.
For Windows computers the steps are as follows:
- Download the installer;
- Launch the installer;
- Accept the Namecheap VPN License Agreement;
- Hit the “Install” button;
- Select “Yes” if prompted by the UAC (User Access Control);
- Hit the “Finish” button.
If you have a macOS device, the setup goes as follows:
- Click the “macOS” button in the “Download and try the VPN app” section from your device;
- In the product page on the App Store, push the “Get” button;
- Once the app is registered to your account, click the “Install” button;
- Wait for the installation to be done;
- Click the “Open” button to launch the app after the setup is done.
For Android devices you only need to do this:
- Click the “Android” button in the “Download and try the VPN app” section from your device;
- In the product page on the Play Store, push the “Install” button;
- Select “Accept” when asked for permissions;
- Wait for the installation to be done;
- Click the “Open” button to launch the app after the setup is done.
Deploying the iOS app on your device can be done like this:
- Click the “iOS” button in the “Download and try the VPN app” section from your device;
- In the product page on the App Store, push the installation button;
- Wait for the installation to be done;
- Click the “Open” button to launch the app after the setup is done.
As you probably noticed, there’s no additional step to the Windows installation; you’re not prompted to set the destination path for the application, no shortcut prompts, no TAP driver setup option and no “Launch after setup is finished” checkbox. These actions will be performed for you automatically (maybe you’ll have to confirm some of the steps by simply clicking a “Yes” button) so you don’t need to worry about it too much.
Running the app on your devices
After installing the app on your Windows PC, the application will be launched automatically and, more so, shortcut icons will be created on your Desktop and in your Start Menu, so that you can access the app easier whenever you want to.
The first thing you’ll be able to see after launching the app is the welcome screen, which lets you choose between signing up for an account (in case you didn’t already) and signing into your Namecheap account.
Similarly to the iOS version of the app, launching the Namecheap VPN app on your macOS device can be done directly from the App Store’s product page by clicking “Open” as soon as the setup is completed or access it by clicking the toolbar logo (see the screenshots below). Naturally, after launching the application, you’ll still need to provide it with valid credentials or create an account if you don’t have one already.
We promised to include details about how this app behaves on Android devices, so here you go. In order to run the app on your Android device, you can click the “Open” button after installing it from the Play Store or find it on your home screen or app drawer and click its icon.
After launching the app, similarly to the Windows situation, you’ll be prompted to log into your Namecheap account or create an account directly from the application.
You can launch the Namecheap VPN app on your iOS device by either clicking “Open” in the App Store as instructed above or locating the icon and accessing it directly. After launching the application, you’ll need to provide it with valid credentials so that you can access your account.
Alternatively, you can create an account if you don’t have one already.
Using the application on your devices
After logging in, you’ll be presented with the main window of the application, which, as you can notice, is a user-friendly and highly intuitive one. It holds information about your connection type and the model of your adapter is also displayed in the same window, for your convenience. At first sight, the fact that the model of your network adapter is available in the main screen might make you think it lets you switch between multiple adapters (if you have more than one).
Furthermore, we connected a second adapter and the application didn’t detect it in real-time; therefore we were also unable to switch the app to use the second adapter. But, who knows? Maybe in the future, we’ll see this feature implemented, as well.
The app is still pretty simple, but on the bright side, it now features a kill switch. However, now we’ve noticed that there’s a protocol switch that lets you choose from IKEv2, OpenVPN TCP and OpenVPN UDP, which is still a huge improvement since the previous version had you stuck on the default IKEv2 protocol.
If you open the protocol menu, you’ll also notice that there’s an “Install/Reinstall TAP driver” feature that you can use to ‘repair’ your connection in case the TAP adapter fails you.
Another huge feature that the Namecheap VPN Windows app received is the “Scramble” tool, which enables you to obfuscate your connection, making it harder for network monitors to detect that you’re using a VPN and block it. The auto-connection feature is a new addition as well to the Namecheap VPN Windows application, and it could be used to make sure that you’re always protected when you go online without having to connect to the VPN tunnel manually each time.
It is worth mentioning that the Windows application has gotten out of its “Beta” state, so it should be a lot more stable than the previous versions that we’ve tested on our devices. The version we’ve installed on our Windows computer is 188.8.131.52.
After the setup is done, you can launch the VPN service directly from the product store or locating its icon in your toolbar. The first thing you’ve got to do is either create a new account or sign in to your existing one by providing the app with valid credentials.
Note that the macOS version is not quite satisfactory, as it doesn’t come with any customization possibilities, you can’t configure its settings and doesn’t provide you with a lot of features, like, say, the Android app.
The latest macOS version of the Namecheap VPN application brings something new for patient customers: status notifications, improved navigation and reportedly faster speeds, but it’s unclear if these speeds we’re hearing about are bound to the application itself or is it that the servers yield greater speed values.
The version we’ve installed on our macOS device is 2.0.
Assuming that you’ve launched the app and log into your account already, we can start describing using the application on your Android device. Notice that the interface consists of a large, interactive map that you can zoom in to or out of, pan and rotate as you wish. The map features some text bubbles or numbers inside of circles, depending on your zoom level. The chat bubbles show you the latency of a certain server, while the numbered circles show you the number of servers that are too close to each other to be displayed with bubbles. Zooming in towards a numbered circle lets you view the text bubbles for the said servers.
Using the app is fairly simple, all you have to do is select a server (a text bubble) and then hit the “Connect” button in the main screen. Alternatively, you can use the button that looks like a bulleted list to display all the servers you can connect to and even use the search button within this menu. The version of the Android app we’ve installed is 1.1.8.
First thing’s first, launch the app and log into your account or create a new one, depending on the current situation. After launching the app, you’ll be able to notice the interactive map that’s also available in the Android app, as well as the servers you can connect to in the form of several text bubbles that hold latency information.
Using the iOS app is not very different than using its Android version. You can connect to a server by simply selecting a text bubble, and clicking the “Connect” button. If you want more control, you can just zoom in and pick a specific location from the cluster.
As you can probably notice, you can also access a list of servers and handpick the one you prefer directly from there instead of using the interactive map. After hitting the “Connect” button you’ll probably be prompted with a privacy confirmation message, where some knowledge regarding your data is shared with you. In order to proceed, you have to click the “I understand” button. After performing this step, you’ll need to allow the device to add the VPN configuration by clicking the “Allow” button. The version we’ve installed on our iOS device is 1.2.
Although the number of features within the Android app isn’t significantly larger than the Windows app’s, they’re still worth mentioning, since they bring added functionality to Namecheap VPN’s users.
Notice that in the top-right corner of the app, there’s a “More Options” button that looks like three dots placed one on top of another. Hitting this button lets you refresh the map, access the application’s settings and log out of your account.
The options that you can configure through the settings menu are enabling the “Auto Reconnect” feature, choosing the protocol (between OpenVPN (UDP) and OpenVPN (TCP)) and selecting the OpenVPN AES-256 Port (between 443 and 1194).
So you can see that there’s no advanced feature such as a kill switch, split tunneling, VPN traffic cloaking, and the sort. Same goes for the iOS application, where the only settings you can configure are related to trusting cellular networks, trusting WiFi networks, viewing a list of trusted WiFi networks and a list of blacklisted ones.
It was brought to our attention that Namecheap VPN can now be used with routers, a feature that wasn’t held in store since long ago. Why is that important? Well, consider this. If you use a VPN on a router, then every device that goes online through that router will be automatically protected by the tunnel connection. Pretty neat, right?
The list of servers
As previously stated and as the official website proudly brags about, Namecheap provides you a fairly wide network of servers (more than 1000), located in more than 75 locations in exactly 50 countries. The full list of servers is not disclosed on the website, but you can see the entire list of locations.
As you can see, it’s not exactly an outstanding amount of servers you can connect to, but at least they’ve covered some critical areas worldwide and let you connect to a wide variety of locations.
The security results are just in
As we’ve done on several other occasions, we’re now going to perform our security tests on Namecheap VPN, to see if it can stand the heat and not crack under pressure. And by this we mean if it can provide you with the airtight secure connection they brag about, of course.
The tests will be carried out as we’ve described in this comprehensive article and the server will be one that’s located in Las Vegas. Although we use several locations in our speed tests section, we’re also looking to see if we can spot any inconsistencies regarding location during our security tests, hence the whole single server situation.
That being said, let’s see exactly how great Namecheap VPN is regarding its security feats.
Conclusion: Long story short, Namecheap VPN is totally secure and there was no location inconsistency between the tests. No IP, Flash IP, WebRTC and DNS data has leaked during our tests, so Namecheap VPN can sit among what we would call secure VPNs. Good job.
What’s IPVanish have to do with this?
We’ve detected IPVanish as the ISP in one of our security tests, so we’ve decided to take it a step further and investigate the matter. Apparently, according to this article, StackPath has a series of sub-brands and products, which includes IPVanish.
More so, to top it nicely, StackPath also provides the infrastructure required to launch a VPN service (WLVPN service), which reportedly powers Namecheap VPN. Mystery solved.
Speed test results incoming!
We’ve hinted at it before, but it’s better if we say it out loud when the timing is right: speed tests will ALWAYS be conducted on several servers (when the service allows us to, obviously) because we’re also aiming to determine the correlation between speed and location.
So, instead of connecting to the “fastest available” server and conducting one speed test, we handpick one server from each major location (i.e. continent) and run our speed test on it until we run out of major locations.
The speed test results are as follows:
|Location||Download Speed||Upload Speed||Ping|
|Los Angeles, CA (USA)||4.03 Mbps||6.81 Mbps||184 ms|
|Rio De Janeiro, Brazil||7.61 Mbps||10.22 Mbps||256 ms|
|Frankfurt, Germany||27.01 Mbps||77.15 Mbps||35 ms|
|Sydney, Australia||8.56 Mbps||2.78 Mbps||337 ms|
|Johannesburg, South Africa||1.95 Mbps||13.15 Mbps||203 ms|
Well, we were somewhat disappointed that our go-to speed test service (i.e. fast.com) doesn’t work with Namecheap VPN anymore (it used to work a while ago), so we had to settle with another service. We’ve tried every conceivable combination of protocols, features, and servers, but to no avail, we received no response from fast.com.
Furthermore, as you can see for yourselves, the Hong Kong test couldn’t be performed, not even on this new speed testing service (not new, it’s just different than the one we usually rely on).
Mind you, the Namecheap VPN Windows app has a “scramble” feature, which is supposed to, you guessed, “scramble” VPN traffic so that it passes just like regular traffic. However, this feature seemed completely useless in front of China’s Great Firewall, which was able to single it out and block our every attempt to perform the speed tests on Hong Kong servers.
Oh, the conclusion of the speed test results? Highly disappointing. The one server that got close to 30 Mbps can be considered average (and that’s very generous of me to say) at most, so no, Namecheap VPN doesn’t have fast servers, unfortunately.
Services it can unlock
Well, we were pleasantly surprised to notice that since the latest update (when the Windows app was still in its beta stage), Namecheap VPN has come a long way, especially considering that now it can unblock major entertainment services such as Netflix.
Yes, you read that right, Namecheap VPN is now able to unblock Netflix, but that’s not all; you can also access Hulu, the U.S. version of Netflix, BBC iPlayer, Amazon Prime Video and Spotify by using Namecheap’s VPN service.
However, it’s a well-known fact that not only Netflix, but other major players in the entertainment league are trying their best to stop VPN services and their customers dead in their tracks when it comes to unblocking geo-restricted content, so this fortunate situation might take a nasty turn at some point. You might as well enjoy this while it lasts.
Our experience with the support team
Namecheap VPN claims that they provide you with 24/7 customer support, which they do. They enable you to submit tickets, provide you with status updates, have a feedback section and also have an extensive Knowledge Base, in case you’re interested.
We’ve attempted to contact them through both ticket submission and live chat, and we were pleasantly surprised to find a helpful, responsive team that quickly replies, offering extensive responses with not the least trace of hostility towards us (the customers).
The fact that they provide both online and offline customer support is a great thing since some users prefer to handle issues on their own instead of communicating with anyone else. Kudos!
No trial for you
No trial version is provided to you, so you can’t try the features of the VPN services before committing to purchasing a subscription plan. However, they offer a 30-day money-back guarantee. It appears that no additional requirement needs to be met to be eligible for a refund. The excerpt from their Terms of Service document is as follows:
“Namecheap offers a one-time, 30-day cancellation for this product. After such time, You acknowledge and agree that there are no refunds after purchasing this Service.”
So the only requirement to get your money back in case you change your mind about the VPN service is that you can’t use this money-back service more than once.
Since Namecheap don’t offer their VPN services for free, it goes without saying that you need to purchase a subscription plan so that you can benefit from them.
The pricing plans are as follows:
|Plan type||Monthly||1 year||3 years|
$5.88 per month
(first month $2.99)
|$2.88 per month||$1.88 per month|
|Total price||$5.88 / $2.99||$34.56||$67.68|
|Discount value||50% off first month||51% off||68% off|
|Features||Secure, Fast & Anonymous browsing
30-Day Money-back guarantee
24/7 Namecheap support
Connect up to 5 devices
1000+ Servers in 75+ Locations
So, as you can see, the price is fairly accessible, even for the monthly plan that has no discount. More so, the discounts offered are quite generous, compared to other VPN services. Then again, the VPN isn’t exactly feature-rich and the low price is highly justified.
To wrap it up, Namecheap VPN is a fairly new VPN service offered by Namecheap, who are popular for their domain registration services and web hosting, as well as for their active participation in Net Neutrality events and their anti-SOPA stand. They’re located in the USA, which is a member of the 14 Eyes Alliance. Although this might not mean anything, users must be at least aware of that.
They promote a “no logging policy” but they openly admit that some data is recorded and kept for troubleshooting and improving the quality of their services. Although they are known for protecting the users’ rights on the Internet, their Terms of Service document features some mentions that might not make everyone happy, such as “privacy should not be expected” or that they don’t have a bandwidth cap but they will limit yours if they consider you’re using too much in a short period of time.
They provide their customers with simple applications (regardless of the preferred devices), with little to no customization possibilities, making it an ideal VPN service for novices. Installing their application can be accomplished effortlessly, as well as operating them on various devices (we’ve tested the Windows, Android, iOS and macOS apps).
The security tests revealed to us that Namecheap VPN doesn’t leak critical data such as IP, DNS, WebRTC and Flash IP data. However, some of their servers are provided by StackPath, which also holds the IPVanish sub-brand and helped to power Namecheap VPN by providing the infrastructure. The speed servers were downright disappointing, our default speed testing service was not available and the Hong Kong server couldn’t be tested, despite the “Scramble” feature being turned on.
On the bright side, Namecheap VPN is now capable of unblocking various entertainment services including Netflix and its U.S. version, Hulu, BBC iPlayer and Amazon Prime Video, which is a decent trade-off (considering the speed tests were disappointing). They provide you with several customer support options including ticket submission, live chat, and a Knowledge Base and their support team responds in a timely manner, providing you with friendly, helpful replies.
Although they don’t offer a trial, they have a 30-day money-back guarantee, which doesn’t require you to meet any ridiculous requirements, only that you can’t use this offer multiple times. The prices of their subscription plans are fair and also come with generous discounts if you opt for a larger one (not the monthly one, which is still relatively cheap, compared to other similar products).
Do we recommend Namecheap VPN? Yes. All in all, if you’re not exactly bothered by the stuff in the “Terms of Service” and you want a simple, easy-to-install, easy-to-use VPN service that won’t drain you financially, then Namecheap VPN is what you’re looking for.
+ Easy to install, easy to use; (4)
+ Can unblock Netflix; (5)
+ 24/7, friendly support team; (5)
+ 30-day money-back guarantee; (5)
+ No leaks; (5)
+ Cheap subscription plans; (4.5)
– 14 Eyes Alliance (USA); (2)
– Some confusing information in ToS; (1)
– Low speed results; (1)
– Little configuration options; (1)
– Scramble feature doesn’t work as it should; (1)
We give Namecheap VPN a 3.13/5 rating.