Ivacy is the next big hit on our list of VPN providers. It has a catchy name, can’t argue with that. It’s just the perfect amount of “privacy” without actually saying the word, but hinting at it enough for customers to catch the drift.
So what we’re going to do today is analyze it to a pulp, dig some company information, test it, review it and put in on paper (well, sort of) so that you can enjoy a pleasant evening read from the comfort of your favorite chair.
Every step we’ll take will be thoroughly explained, and, whenever necessary, links will be provided, so that you can cross-check our references easily, without having to perform these searches manually.
Company background check
The Ivacy journey was started by the PMG Private Limited company in 2007 and 3 years later, in 2010, they claim they were the first VPN service provider to implement a unique feature called split tunneling. If you’re not familiar with VPN services, know this: split tunneling enables you to separate data sent to your ISP of the data you send to the VPN service. Pretty cool, right?
While we’re unable to find any proof of this claim or exactly how did they pioneer this unique feature, there’s no doubt about this: Ivacy has split tunneling and we’re 100% positive that it’s a critical feature for any VPN provider.
Although not directly stated, we’ve deducted that the headquarters of this company is located in Singapore, by simply scrolling down to the bottom of the page and taking a good look at their address. Not a lot of additional information could be dug about this company, but that’s not necessarily a bad thing since companies who are this secretive with their data usually have the same level of respect towards yours. Win-win?
At first sight, you wouldn’t think much of this information that’s been presented above, but upon further inspection, we discovered (or rather remembered) that, although Singapore isn’t a Five Eyes Alliance per se, they’re still third-party contributors, which could raise a few issues.
Jumping the gun a little, Ivacy embraces a zero-log policy and just because their country is a Five Eyes Alliance partner (which doesn’t look good) it doesn’t mean that your data is bound to be sold to the highest bidder. However, we’re dedicated to bringing you unbiased data about every VPN service that lands in our workshop so you can take this information and do what you want with it.
Data collected by the app
As stated above, Ivacy claims that they enforce a zero-logging policy, meaning that even if they were forced to disclose user-tied activity, they should be unable to do that, since zero data is logged on their servers.
What they do collect is a minimum of app-related data, which is subsequently used to enhance the quality of their services and help you in a quicker, more efficient manner should you encounter any difficulties whenever you try using their services.
Data required to sign up
Another type of data that’s collected by Ivacy is some information that’s required on your side when you sign up for an account on their website. Since their service is a premium one (meaning that you can’t use it without purchasing a subscription plan beforehand), you have to share a bunch of details with them, including your name, address, email and payment details.
This kind of data, although personal, can’t be used to determine what you’re doing online, but it’s mostly used in situations that involve payment, feedback, troubleshooting, you get the idea. If whatever goes wrong with your account, or Ivacy needs to get in touch with you, that’s where they’ll go.
The first thing you’ll notice is the “Your Information Is Your Own” heading, which says the following:
“We strictly do not log or monitor, online browsing activities, connection logs, VPN IPs assigned, original IP addresses, browsing history, outgoing traffic, connection times, data you have accessed and/or DNS queries generated by your end. We have no information that could associate specific activities to specific users.
Ivacy assures its users of collecting minimal data. Data collected is to keep Ivacy running smoothly and to make our services better. We do not keep any personal and sensitive user information. By design, Ivacy VPN has no sensitive data to share, even when legally bound to do so.
Note: Ivacy needs certain data to assist users in need of a dedicated IP. The information required is not sensitive, but it is required to be kept on file for troubleshooting, if a problem arises.”
So they don’t keep the important data, but they do record a bunch of info that’s not sensitive, but helps them with troubleshooting and maintain the service running as it should.
Before mentioning anything about authorities, it is important that you understand that any third-party website that’s in a partnership with Ivacy (and has links displayed on the Ivacy website) is not Ivacy’s responsibility and, should your data be collected and handled in any way other than you expected by these third-parties, you are to address your problem to them. It’s not uncommon that users erroneously believe that since the third-parties are promoted on the host website, they’re under their control.
Now for one of the biggest concerns, there are: what if authorities suddenly decide to pull your record sheet out of Ivacy and do a little detective work? Well, according to the Ivacy website, there’s no way they could get their hands on this kind of info since they enforce a zero-logging policy, so this data doesn’t exist to begin with. The excerpt is as follows:
“Since we have a zero-log policy, we keep no information of activities carried out by our customers online. We have information users share with us once he/she signs up for our service, like your email address for instance.”
We learned that in the event that you want your personal info deleted from the Ivacy servers, you can do so by accessing the “Members Area.” However, this whole data deletion process can take up to 30 days, and even after that, your email addresses will be kept (to avoid fake accounts from being created using those) until you specifically request them to be deleted as well.
DMCA Notices, ambiguous statement
This section of the PP lets you know (again) that your online activity, while connected to Ivacy, is entirely private, and that they can’t “connect specific activities with specific users,” but if their legal department receives a case (probably a DMCA complaint), they will take “appropriate measures” in order to “address the issue promptly.”
What does that mean? We’re not sure. Our guess is that they wouldn’t put their head on the chopping block if any user is caught red-handed and they are obligated to aid the law enforcement units in any way they can. So they don’t keep logs, but they can “address issues promptly” if the need arises.
Check, double-check, triple-check if necessary
Quick intro to Ivacy
We know that the team behind Ivacy pioneered the split-tunneling feature, which is a huge advancement in the VPN market and the whole IT & Communications field. Browsing their website, we also learn that their network encompasses more than 1000 servers in more than 100 locations.
According to the same source, they provide you with optimized P2P servers, benefit from unlimited data transfer and can switch between their servers as many times as you want. They give you 256-bit data encryption, an Internet Kill Switch, routes your requests through their own DNS server, pack multiple protocols, offer IPv6 leak protection and secure Wi-Fi hotspots for you.
This presentation packs quite a punch with this impressive range of features and more, such as the “Fastest VPN service” and “Dedicated Customer Support”, which are more marketing-oriented (like the “best pizza in town” advertisements), so we know that they can talk the talk. But can they walk the walk?
Downloading the setup package
First thing’s first, you have to fetch the installation package on your device before being able to benefit from this VPN’s service’s capabilities. In order to do that, you need to purchase a subscription plan from this link, then heading anywhere on their website (anywhere where you can see the top toolbar, since the website frequently redirects to offer pages), hover your mouse cursor over the “Our Apps” menu, then select your favorite device from the combo menu.
You can choose from various devices that are sorted in several categories including Smartphone & Tablets, Desktop & Laptops, Extensions, Consoles and the generic “Devices” section that holds Kodi, Amazon Fire Stick, and Android TV.
After selecting the device you’re interested in, you can see that there are two buttons available on the freshly-opened page: one that you can use to buy a subscription plan and another one to help you retrieve the contents of the installation package on your device. In some cases (for example if you want to configure Ivacy on a console), instead of an installation package, you receive a guide on how to successfully use this VPN’s features on the device of your choice.
Creating an account and viewing the dashboard
After you create an account, you can log into it on the website by simply clicking the “Member Area” button on the top toolbar. Assuming you provide the website with valid credentials, you’ll be redirected to a page where you can perform various account management operations, widely known as the “dashboard.”
Here you can view account information, update your account details, open support tickets, see a list of invoices, forward ports, but you can also download the Ivacy apps by accessing the “Downloads” section from the “Support” menu.
After doing so, the website will display a list of devices you can download Ivacy on, including Windows, iOS, Android, Mac, but also Firefox and Chrome browsers. Simply clicking the “Download Now” button under the device of your choice should instantly trigger the download process. Scrolling down lets you know that Ivacy supports other devices as well. These include Linux, Blackberry, Smart TV, Openelec, routers, consoles, and Kodi.
Installing it on your PC
After downloading the installer kit on your computer, simply double-clicking the executable will bring you to the integrated wizard component, which makes the installation process a breeze. All you have to do after reaching the wizard is accepting the End User License Agreement (EULA) and following the on-screen steps provided to you by the wizard, as the rest of the process unfolds automatically, without any additional assistance on your side.
Note that during the setup, you can choose to create Quick Launch and Desktop shortcuts for Ivacy and also set the app to run automatically when you log on your computer. We choose to detaliate installing this application on a Windows computer since it’s the most-commonly-used device in numerous households and usually setting it up on other devices such as Android phones or iPhones can be done almost automatically at the push of a button.
Running Ivacy on your computer
Okay, so we’ve installed the app, now it’s time to put it to work, but first, you’ve got to type in valid credentials so that you can access its whole array of features. Once you’re in, you’ll be greeted by a dashboard that packs a fairly large number of sections, compared to other similar software solutions.
Logging into your account can be done by clicking the designated hyperlink in the main window of the app, the one that suggestively says “Login.” Once you’ve done that we can move on and discover what it really has to offer. One thing we found annoying was that, apparently, the app can’t remember our credentials and we have to log in our accounts each time we launched it.
The app dashboard
The main window of the Windows Ivacy application, or, how we like to call it, the dashboard, comprises several sections that can be easily accessed from the left-hand part of the screen. Simply hovering your cursor over the features lets you see their description. On the dashboard, you can also view your current location and access a list of servers. If you watch closely, you can see the program’s version (we’ve installed the 18.104.22.168 version) and whether you’re running the app as an administrator or not.
On the main screen, we’ve got the “Smart Connect” menu, where you can easily connect to the best server that’s available to you at that particular moment. This section can be used for common tasks such as browsing the web. If you have more specific tasks in mind, you should check the other categories out.
Multiple usage modes
As we’ve hinted above, if you want to use Ivacy in a more specific way than simply browsing the web, you can shift to another category from the left-hand menu. You can choose from “Smart Connect,” “Secure Download,” “Streaming,” “Unblocking” and “Dedicated IP.”
It would be pointless to get into details about what does each of these features do since they’re pretty self-explanatory. It’s pretty cool that you can switch between dedicated servers depending on what you’re aiming to achieve with Ivacy. Kudos for that. However, since each one of them is used differently, we’re going to at least mention that.
A perk we’ve been pleasantly surprised about is that, aside from choosing a country whenever using the Smart Connect mode, you can also choose a city. That’s something you don’t get to see much when using a VPN service, getting very specific about your server.
If there’s something you need to download securely on your computer, jump to the designated category, pick the country of your choice from the list and enable the “Secure Download” module. This protects you with a server-level virus and malware protection feature.
Perhaps the “Streaming” category is the most extensive one since you can configure Ivacy in two different ways: by channel and by country. How’s that gonna work? Simple. The channel mode lets you bypass certain security checkpoints and enjoy the channel of your choice, while the country mode works like the standard VPN mode, placing you in another location of your choice (virtually, of course). It doesn’t seem like much, but the list of “channels” is huge, consisting of items such as “ABC,” “Amazon Prime Plus,” “ARTE FR” and “BBC” to “HBO GO,” “Netflix,” “Hulu” and the sorts. After you select the service, it automatically connects to the service-specific server and asks you to open the page in-app.
“Unblocking” aims to help VPN users who are struggling to access a certain service that’s blocked in their real country by simply bypassing this geographical censorship. It’s the same placing you in a different country thing again.
The latest operation mode called “Dedicated IP” is quite intuitive. All you have to do in order to benefit from this cool feat is to enter a valid hostname in the text box and hit the large button.
From the categories menu, you can also view data about your account and access the “Settings” section, where you can tinker with the entrails of the app freely.
Installing on different devices easily
If you own other devices that you want to use Ivacy on, navigating to the “My Account” menu lets you access a bunch of shortcuts for installing the app on Android, Mac, iOS devices, routers and even browsers (use Ivacy as an extension for your browser).
It is worth mentioning that you can install Ivacy on up to five devices and use it simultaneously from all five with the same subscription plan. Only Firefox and Chrome browsers can benefit from Ivacy extension to this moment. Even though you can find a rather narrow selection of devices in the “My Account” section of the app, you can install it on many other, such as Linux, Blackberry, Smart TVs, Openelec, consoles, and Kodi.
The list of servers
We’ve covered a lot of stuff regarding Ivacy’s functionality on your Windows PC, but many of you expect to see even more details such as a list of servers Ivacy lets you connect to. The list is actually separated into two different ones, sorted by protocols they use. Well, here it goes. 1000+ servers in 100+ locations doesn’t give us too much info, so here’s a rundown:
United States – Los Angeles – usla1.dns2use.com
United States – Florida, Miami – usfl1.dns2use.com
United States – Chicago – vlap-usil1.dns2use.com
United States – Chicago – usil1.dns2use.com
United States – Georgia, Atlanta – vlap-usga1.dns2use.com
United States – Georgia, Atlanta – usga1.dns2use.com
United States – New Jersey – usnj1.dns2use.com
United States – San Francisco – vlsa-ussf1.dns2use.com
United States – Virginia – vlbr-usvc1.dns2use.com
United States – Los Angeles – usca1.dns2use.com
United States – Washington, Seattle – ussa1.dns2use.com
United States – Washington, Seattle – uswdc1.dns2use.com
United States – Phoenix – usphx.dns2use.com
United States – New York – usny1.dns2use.com
United States – New York – vleu-usny1.dns2use.com
Australia – vlus-au1.dns2use.com
Australia – Brisbine – au-bn1.dns2use.com
Australia – Melbourne
Austria – Vienna – at1.dns2use.com
Belgium – Brussels – vleu-be1.dns2use.com
Brazil – Sao Paulo – br1.dns2use.com
Brunei – Bandar Seri Begawan – bn1.dns2use.com
Bulgaria – Sofia – bg1.dns2use.com
CANADA – Quebic City – caq1.dns2use.com
CANADA – Vancouver – cav1.dns2use.com
Chile – Santiago – vlbr-cl1.dns2use.com
China – Shanghai – cn-hn1.dns2use.com
China – Beijing – cn1.dns2use.com
Colombia – Bogota – co1.dns2use.com
Costa Rica – San Jose – vlus-cr1.dns2use.com
Czech – Prague – cz1.dns2use.com
Denmark – Copenhagen – vleu-dk1.dns2use.com / dk.dns2use.com
Egypt – Cairo – vlus-eg1.dns2use.com
Finland – Espoo – fi1.dns2use.com
France – Paris – fr1.dns2use.com
France – Paris – vleu-fr1.dns2use.com
France – Paris – vlus-fr1.dns2use.com
Germany – Frankfurt – vlus-de1.dns2use.com
Germany – Frankfurt – de1.dns2use.com
Ghana – Accra – gh1.dns2use.com
Hong Kong – Hong Kong – hk1.dns2use.com
Hong Kong – Hong Kong – hkf1.dns2use.com
India – chennai – vleu-in1.dns2use.com
Indonesia – Jakarta – idn1.dns2use.com
Italy – Milano – it1.dns2use.com
Italy – Milano – vlus-it1.dns2use.com
Japan – Tokyo – jp1.dns2use.com
Japan vl USA – Tokyo – vlus-jp1.dns2use.com
Jordan – Amman – vlus-jo1.dns2use.com
Kenya – Mombasa – ke1.dns2use.com
Kuwait – Kuwait – vlus-kw1.dns2use.com
Latvia – Riga – lv1.dns2use.com
Luxembourg – Luxembourg – lu-st1.dns2use.com
Luxembourg – Luxembourg – lu1.dns2use.com
Malaysia – Kuala Lumpur – my-kl1.dns2use.com
Malaysia – Kuala Lumpur – my1.dns2use.com
Mexico – Mexico city – mx1.dns2use.com
Netherlands – Amsterdam – nl1.dns2use.com
New Zealand – Auckland – nz1.dns2use.com
New Zealand – Auckland – vlus-nz1.dns2use.com
Nigeria – Abuja – ng1.dns2use.com
Norway – Oslo – no1.dns2use.com
Pakistan – Islamabad – pk1.dns2use.com
Panama – Panama City – vlus-pa1.dns2use.com
Peru – Lima – pe1.dns2use.com
Philippines – Manila – vlap-ph1.dns2use.com
Poland – Warsaw – pl1.dns2use.com
Romania – Bucharest – ro1.dns2use.com
Russia – Moscow – ru1.dns2use.com
Russia – Moscow – vlus-ru1.dns2use.com
S.Africa – Johannesburg – za1.dns2use.com
Saudi Arabia – Jeddah – sa1.dns2use.com
Seychelles – Victoria – sc1.dns2use.com
Singapore – Singapore – sg1.dns2use.com
South Korea – Seoul – kr1.dns2use.com,
South Korea – Seoul – kr-se1.dns2use.com
Spain – Madrid – es1.dns2use.com
Sweden – Stockholm – vlus-se1.dns2use.com
Sweden – Stockholm – se1.dns2use.com
Switzerland – Zurich – ch1.dns2use.com
Taiwan – Taipei – tw1.dns2use.com
Turkey – Istanbul – tr1.dns2use.com
Turkey – Istanbul – vlus-tr1.dns2use.com
UAE – Dubai – ae1.dns2use.com
Ukraine – Odessa – ua1.dns2use.com
United Kingdom – Maidenhead – ukm1.dns2use.com
United Kingdom – London – vlus-ukl1.dns2use.com
United Kingdom – London – vlsa-ukl1.dns2use.com
United Kingdom – Manchester – vlus-uk-man1.dns2use.com
Venezuela – Caracas – ve1.dns2use.com
Australia – au1-ovpn-tcp.ivacy.net – au1-ovpn-udp.ivacy.net
USA (Chicago) – usil1-ovpn-tcp.ivacy.net – usil1-ovpn-udp.ivacy.net
USA (NewYork) – usny1-ovpn-tcp.ivacy.net – usny1-ovpn-udp.ivacy.net
USA (New Jersey) – usnj2-ovpn-tcp.ivacy.net – usnj2-ovpn-udp.ivacy.net
Brazil – br1-ovpn-tcp.ivacy.net – br1-ovpn-udp.ivacy.net
Netherlands – netherlands-tcp.ivacy.net – netherlands-udp.ivacy.net
United kingdom (London) – uk1-ovpn-tcp.ivacy.net – uk1-ovpn-udp.ivacy.net
United kingdom (Maidenhead) – ukm1-ovpn-tcp.ivacy.net – ukm1-ovpn-udp.ivacy.net
Russia – ru1-ovpn-tcp.ivacy.net – ru1-ovpn-udp.ivacy.net
France – fr1-ovpn-tcp.ivacy.net – fr1-ovpn-udp.ivacy.net
Canada – cav1-ovpn-tcp.ivacy.net – cav1-ovpn-udp.ivacy.net
Canada – caq1-ovpn-tcp.ivacy.net – caq1-ovpn-udp.ivacy.net
Germany – germany-tcp.ivacy.net – germany-udp.ivacy.net
Austria – at2-ovpn-tcp.dns2use.com – at2-ovpn-udp.dns2use.com
Belgium – be2-ovpn-tcp.dns2use.com – be2-ovpn-udp.dns2use.com
Denmark – dk2-ovpn-tcp.dns2use.com – dk2-ovpn-udp.dns2use.com
Italy – it2-ovpn-tcp.dns2use.com – it2-ovpn-udp.dns2use.com
Luxembourg – lu2-ovpn-tcp.dns2use.com – lu2-ovpn-udp.dns2use.com
Romania – ro2-ovpn-tcp.dns2use.com – ro2-ovpn-udp.dns2use.com
Sweden – se2-ovpn-tcp.dns2use.com – se2-ovpn-udp.dns2use.com
Switzerland – ch2-ovpn-tcp.dns2use.com – ch2-ovpn-udp.dns2use.com
The Settings menu
If you’re among the more curious ones, you’ll be glad to hear that you can customize a bunch of settings. Granted, maybe not as many and as risky as you’d prefer, but you can still make a change if you really want to.
The “Settings” category breaks the parameters you can customize into two large sections: “General” and “Connection.” The “General” mode lets you choose the default mode the app will start in, set the app to redial the connection automatically if it drops, launch Ivacy on system startup, automatically connect after launching the app, disconnecting from the VPN server upon exiting and enabling the IP/DNS leak protection (but only if you’re running it in Administrator mode).
The last feature shouldn’t be optional, in our opinion, since IP and DNS leaks happen more often than we’d like, and usually, they happen without notice.
Last, but not least, the “Connection” section of the “Settings” category lets you choose your preferred protocol from the list (careful, you might not be able to connect if you choose a wrong one), configure a manual server, enable the Internet Kill Switch (that’s been disabled by default) and toggle Split Tunneling on or off. The Split Tunneling option also lets you choose apps that need to be routed through Ivacy, while the rest of them will be automatically routed through your ISP.
The customer support experience
First thing’s first, we want you to know that Ivacy provides you with several ways to get in touch with their Support team, ranging from live chat and email tickets to a knowledge base and various social media pages.
The live chat service gets the job done really fast, we received an answer in a matter of seconds and the support team seems to be patient, as they answered all of our questions without rushing through preset behaviour types or relying on automated replies. If you’re one to crack under pressure, we suggest you to open a ticket, you’ll probably receive a quick reply (we did!), and if you’re a more “fix-it-yourself” kind of person, just use the knowledge database, since it has a plethora of articles, FAQs and examples of solved technical issues.
Prepping our operating table
Many of you know that we’re using the same tools and testing environment throughout our VPN discovery journey, since we wish that the final results to be influenced as little as possible (not at all). So we can’t just decide to use another tool for a new VPN service all of a sudden, because it wouldn’t be fair to others that have been previously tested.
So, getting back on topic, we’re still using IPX to test for various security leaks that might occur when using whatever VPN service we’re testing at the moment. Speed tests are done exclusively with Netflix’s fast.com service, since we’ve discovered that it provides us with more accurate results than the traditional Ookla speed test.
Security tests and their results
We can’t stress this enough, but checking for security flaws is way more important than speed tests, because the strength of a good VPN service provider stands in its ability to protect its customers from privacy breaches, keeping their connection tunnel airtight. If you think that speed is more important than security, you probably shouldn’t be using a VPN in the first place, since your default connection can handle speed just as well.
We’ve fired up IPX after connecting to Ivacy and we got the results! If you’re losing patience, you can access them here.
Our IP address was quickly masked in order to match the one that Ivacy’s server provided to us. The PTR was also set to the same value as mentioned above, and the country, along with everything location-related (city, latitude, longitude) have been spoofed successfully. The ASN pointed to AS36351 SoftLayer Technologies Inc., our ISP was displayed as Secure Internet LLC instead of our real one, the domain name was pointing to purevpn.com (maybe there’s some sort of collaboration going on) and the IP type displayed as non-residential (data center). All good.
IPv6 geolocation data was conveniently not available (that’s a good thing), DNS servers pointed to two addresses from the ASN specified above, and the WebRTC public (IPv4) address pointed to the server’s address. The rest of the identified info is simply not sensitive enough for you to be identified after, such as the level of your battery (if you’re on a laptop), the user agent, device pixel ratio, resolution you’re using and such. You get the point.
Incoming speed test results
As promised, we’re going to take care of speed values for you as well, since we’ve moved past our fear of security flaws. The way we’re going to do this is pick a number of random servers (we’re trying to have a wide spread when picking the servers), test each one of them and report back with the results.
Italy – 58 Mbps;
Australia – 23 Mbps;
Brazil – 8.5 Mbps;
Canada – 5.9 Mbps;
USA – 14 Mbps;
South Africa – 61 Mbps;
China – 2.2 Mbps;
Russia – 14 Mbps.
As you can see for yourself, some of the regions that are famous for their slow Internet connection yielded some impressive results, some of them better than servers that were optimized for us based on our location and connection! Pretty good job, Ivacy!
Ivacy subscription plans
Currently, you can choose from three different subscription plans, depending on your needs and how much you’re willing to spend for a VPN service. The subscription plans are as follows:
- 1 Month Plan – 9.95$ per month;
- 1 Year Plan – 3.33$ per month; billed 40$ yearly instead of 119.4$; you save 66%;
- 2 Year Plan – 2.25$ per month; billed 54$ yearly instead of 239$; you save 77%;
An extra subscription plan is offered to you randomly when you browse their website. You can get a 5-year plan with a 1.33$ per month payment, billed 79.8$ once every 5 years. You would save 87% in this case.
Other services offered by Ivacy are a business VPN solution as well as dedicated IPs subscription plans, which can be accessed from the same pricing page or by scrolling to the bottom of the page.
Multiple payment methods supported
One thing that quickly caught our attention (besides the generous discounts) is that you can pay for your favorite subscription plan by choosing from a plethora of payment methods.
You can use PayPal, a credit card (VISA, MasterCard, American Express, Discover Network, JCB and Diners Club), Alipay, BitPay, crypto-currency, PerfectMoney as well as Paymentwall. However, you need to be extra careful with the crypto coins, since using them will render you unable to ask for a refund. We’ll get there, too.
Although there’s no trial for you to test Ivacy’s capabilities before actually purchasing a subscription plan, you can make the purchase first and make use of their refund policy to get your money back if you’re not entirely satisfied.
However, you might want to be careful because they have some requirements you need to meet in order to be eligible for a refund. According to their website, those are as follows:
“You have applied for a refund within 30 days of the original purchase date with the exception of 7 days if the plan is of 1 month.
You have not breached any clause of our Terms of Usage.
You have not applied for a refund under the same policy before.
You were unaware of the “Auto-Recurring” option or forgot to turn it off, you are eligible for a refund. But, only if you comply with all the aforesaid points/criteria.
You claim for a refund within 30 days of your subscription date
Is not a one month account. (Note: One month account is backed up with only 7-days money-back guarantee
Your account has not already been suspended by Ivacy for breach of any clause mentioned in the terms of service
You previously have not claimed a refund under this policy
You have not used Bitcoin, BitPay, Coin Payments (Cryptocurrency) & Payment Wall as your payment method”
Some sources also say that if you get past a 500 Mbs bandwidth traffic, you also become ineligible for a refund, but we couldn’t find anything on the Ivacy website to back this claim, so we’ll just let it slip.
All in all, if you’re looking for a relatively cheap VPN service provider that practices a zero-logging policy, provides you with airtight connections, has pretty good connection speeds and can be installed on several devices (up to 5), you can give Ivacy a try.
If you skipped right to the ending, you might need to know that Singapore (the company’s headquarters’ location) is a partner of the Five Eyes Alliance, and although the company swears by its zero-log policy, it’s better that you know the political circumstances surrounding this service.
The security tests came back alright, no leaks has occured, the speed tests surprised us in a pleasant way and the subscription plans are quite affordable if you decide to purchase a bigger one (generous discounts). You can choose from several payment methods, including PayPal, BitPay, and even crypto coins. However, note that using some payment methods makes you uneligible for a refund.
+ Zero-logging policy; (5)
+ No leaks detected, unique features; (5)
+ Browser extensions, multiple devices supported; (4)
+ Great customer support; (5)
+ Great at unlocking streaming services like Netflix/Amazon Prime/etc; (5)
+ Generous discounts, multiple payment modes; (4)
– Singapore is a Five Eyes Alliance partner; (3)
– The refund policy has some catches that are not that obvious, especially for new users; (2.5)
Ivacy has received a 4/5 rating.