Ivacy is the next big hit on our list of VPN providers. It has a catchy name, can’t argue with that. It’s just the perfect amount of “privacy” without actually saying the word, but hinting at it enough for customers to catch the drift.
So what we’re going to do today is analyze it to a pulp, dig some company information, test it, review it and put in on paper (well, sort of) so that you can enjoy a pleasant evening read from the comfort of your favorite chair.
Every step we’ll take will be thoroughly explained, and, whenever necessary, links will be provided, so that you can cross-check our references easily, without having to perform these searches manually.
I know that by the looks of it, you might consider this review to be a lengthy read and we’re not going to lie about it: it is indeed a long read. But a handy, educational one, if I might add. However, that does not mean that you must know every single word by heart or even read it at a slow pace. No, you can read between the lines, we won’t mind. Actually, you know what? We came with this brilliant idea of including a table of content so that you can skip right to the parts that pique your interest the most and skip the boring parts. How does that sound?
- Company background check
- More dig-dug
- Terms of service analysis
- Regarding authorities
- DMCA Notices, ambiguous statement
- Check, double-check, triple-check if necessary
- Quick intro to Ivacy
- Creating an account
- Downloading the setup package
- Checking for malware
- Installing it on your PC
- Running Ivacy on your computer
- The app dashboard
- Multiple usage modes
- Task-specific servers
- Installing on different devices easily
- The list of servers
- The Settings menu
- The customer support experience
- Unblocking services
- Torrenting capabilities
- Security tests and their results
- Speed test results
- Ivacy subscription plans
- Multiple payment methods supported
- Refund Policy
Company background check
The Ivacy journey was started by the PMG Private Limited company in 2007 and 3 years later, in 2010, they claim they were the first VPN service provider to implement a unique feature called split tunneling. If you’re not familiar with VPN services, know this: split tunneling enables you to separate data sent to your ISP of the data you send to the VPN service. Pretty cool, right?
While we’re unable to find any proof of this claim or exactly how did they pioneer this unique feature, there’s no doubt about this: Ivacy has split tunneling and we’re 100% positive that it’s a critical feature for any VPN provider.
Although not directly stated, we’ve deducted that the headquarters of this company is located in Singapore, by simply scrolling down to the bottom of the page and taking a good look at their address. Not a lot of additional information could be dug about this company, but that’s not necessarily a bad thing since companies who are this secretive with their data usually have the same level of respect towards yours. Win-win?
At first sight, you wouldn’t think much of this information that’s been presented above, but upon further inspection, we discovered (or rather remembered) that, although Singapore isn’t a Five Eyes Alliance member per se, they’re still third-party contributors, which could raise a few issues.
Jumping the gun a little, Ivacy embraces a zero-log policy and just because their country is a Five Eyes Alliance partner (which doesn’t look good) it doesn’t mean that your data is bound to be sold to the highest bidder. However, we’re dedicated to bringing you unbiased data about every VPN service that lands in our workshop so you can take this information and do what you want with it.
Terms of service analysis
Right, so many of you know this already, but for those of you who have no idea what’s the usual business here at FindYourVPN: we’re going to take one for the team (I mean for you, our readers) and give the whole Terms of Service documentation a thorough read.
The reason why we do this is that we want to be able to extract its essential parts as accurately as possible and then bring them back to you on this page. We know that you’ve been always skipping these lengthy, boring reads, but you might as well know the basics, since, you know, you might get in trouble and these few lines of text might let you know why, or how can you avoid it in the first place.
- It appears that Ivacy has no “last updated” date at the top of the Terms of Service documentation page, so we’re just going to assume that you’d regularly check for modifications;
- You must understand that using the website and all of Ivacy’s related services and/or features counts as your acceptance of and agreement with all of the terms and conditions described in the agreement, so there’s no middle way: you either accept them all or you don’t, in which case you need to stop using the program immediately;
- If any modification occurs within the agreement and you keep on using Ivacy’s website and/or related services and features, it will count as your acceptance of and agreement with the changes, so be extra careful;
- Not only is it frowned upon to do illegal stuff with Ivacy, but the team strongly discourages anyone who would even attempt such a thing;
- The Ivacy service is considered to be an anonymity and privacy service, so you must agree that you won’t violate any rules or laws of any jurisdiction that you’re originating from or that you’re entering into;
- You are responsible with protecting your credentials (that means your username and password) as well as the Ivacy system from unauthorized use;
- It is you who is the sole responsible and liable for all the actions that occur on the Ivacy servers where your username-password combination is used;
- You are not allowed to use Ivacy to engage in any malicious activities, such as sending spam, scanning for open proxies, scanning for ports or open relays, sending unsolicited emails, launching pop-ups, attacking and/or harming in any way any computer or network;
- You understand that Ivacy’s service along with its speed, quality and locations may vary;
- Aside from maintenance- and repair-reserved times, Ivacy’s service will be available 24/7;
- The service might also be down due to various situations that are outside Ivacy’s control such as emergencies, service delivery failures on the side of third parties, limitations of transmission, infrastructure, equipment or network, signal strength variations, interruptions and/or interferences;
- Ivacy won’t be held responsible for losses including messages, data or pages that are not delivered, delayed, misdirected or even lost;
- If necessary, Ivacy will impose restrictions such as suspending the service, block specific kinds of usage or apply limitations on their service in its sole discretion to protect users or the service itself;
- You must understand that the network speed is merely an estimate and is in no way an accurate indicator of the true speed you send or receive data when connected to the service;
- The actual speed of the service depends on many factors such as network congestion, configuration, compression and others;
- Ivacy claims that no user activity will be logged, including DNS lookups, emails or websites visited, and that your personal information will remain confidential and won’t be shared with third parties;
- Your Ivacy account might get suspended if you’re caught engaging in any activity that might resemble hacking, cracking, virus or malware distribution, network sabotaging, phishing, you get the point;
- Secure configuration of services on your end is your own responsibility, and you’ll be held responsible if anything goes wrong as a direct cause of your neglect or vulnerability exposure;
- Even though Ivacy doesn’t apply a limit on bandwidth or data usage per user, the service is subject to fair usage, so you are not allowed to create manual or automated VPN connections that would impersonate a bot, exert excessive load on the network or use a substantially large chunk of bandwidth that exceeds the average value for an extended period;
- If you’re caught using the service in an “unfair” manner, your account will most likely be either temporarily suspended or permanently terminated;
- Due to increasing complaints about fraudulent activities in Nigeria, no accounts will be offered to African clients that are outside of South Africa. However, exceptions can be made on “receipt of government-issued IDs or landline phone”;
- The “Buy One Gift One Free” offer becomes void if you ask for a refund. In other words, you can’t buy a subscription, receive a second, free subscription, ask for a refund and keep one of the subscriptions;
As usual, we’re going to read the whole thing, extract its essential bits and bring them back to you, so that you can analyze them here, nice and slow, without too much confusion and in a manner that’s as effortless as possible.
Again with the non-monitoring stuff, Ivacy lets us know that online activities, connection logs, VPN-assigned or original IP addresses are not going to be logged. More so, an assurance is addressed to Ivacy customers that minimal data is collected, and that only to make sure that Ivacy works smoothly and its services are constantly improved. Even when legally bound to do so, Ivacy claims it’s not capable of sharing sensitive data.
Data Ivacy requires:
- Your name;
- Your email address;
- Your payment method;
How the data mentioned above gets used:
- Your name and payment method will be used to aid in the process of creating an account;
- Your email address lets Ivacy contact you about discounts, offers, and surveys, but promotional offers is a thing that you can opt out of;
- Your email will be used to resend your credentials in case you forgot them;
- Your email address will be used to reply to tickets that you generate;
- Your email will be used to keep you up-to-date with the latest development;
The data that’s been collected from customers who are now inactive will be deleted on a yearly basis.
Miscellaneous data collected from extensions, apps and client software:
- The events that occur;
- Data related to performance;
- Attempts regarding failed connections;
- Application usage;
- Aggregated bandwidth usage;
On an end note, Ivacy claims that they took every caution that they could in order to make sure that your data remains secure, protected at all times, but also state that there’s no such thing as a 100% foolproof system.
You should also know that Ivacy has P2P-optimized servers located in the following countries: “Belgium, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Denmark, Germany, Ghana, Kenya, Latvia, Luxembourg, Netherlands, Nigeria, Pakistan, Panama, Peru, Russia, Saudi Arabia, Seychelles, Sweden, Turkey, UAE, Venezuela, UK, USA and Canada.”
Before mentioning anything about authorities, it is important that you understand that any third-party website that’s in a partnership with Ivacy (and has links displayed on the Ivacy website) is not Ivacy’s responsibility and, should your data be collected and handled in any way other than you expected by these third parties, you are to address your problem to them. It’s not uncommon that users erroneously believe that since the third-parties are promoted on the host website, they’re under their control.
Now for one of the biggest concerns, there are: what if authorities suddenly decide to pull your record sheet out of Ivacy and do a little detective work? Well, according to the Ivacy website, there’s no way they could get their hands on this kind of info since they enforce a zero-logging policy, so this data doesn’t exist, to begin with. The excerpt is as follows:
Since we have a zero-log policy, we keep no information of activities carried out by our customers online. We have information users share with us once he/she signs up for our service, like your email address for instance.
We learned that in the event that you want your personal info deleted from the Ivacy servers, you can do so by accessing the “Members Area.” However, this whole data deletion process can take up to 30 days, and even after that, your email addresses will be kept (to avoid fake accounts from being created using those) until you specifically request them to be deleted as well.
DMCA Notices, ambiguous statement
What does that mean? We’re not sure. Our guess is that they wouldn’t put their head on the chopping block if any user is caught red-handed and they are obligated to aid the law enforcement units in any way they can. So they don’t keep logs, but they can “address issues promptly” if the need arises.
Check, double-check, triple-check if necessary
Quick intro to Ivacy
We know that the team behind Ivacy pioneered the split-tunneling feature, which is a huge advancement in the VPN market and the whole IT & Communications field. Browsing their website, we also learn that their network encompasses more than 1000 servers in more than 100 locations.
According to the same source, they provide you with optimized P2P servers, benefit from unlimited data transfer and can switch between their servers as many times as you want. They give you 256-bit data encryption, an Internet Kill Switch, routes your requests through their own DNS server, pack multiple protocols, offer IPv6 leak protection and secure Wi-Fi hotspots for you.
This presentation packs quite a punch with this impressive range of features and more, such as the “Fastest VPN service” and “Dedicated Customer Support”, which are more marketing-oriented (like the “best pizza in town” advertisements), so we know that they can talk the talk. But can they walk the walk?
Creating an account
As you might’ve guessed yourselves, Ivacy is a premium service, therefore it requires that you both create an account and purchase a subscription plan before you can enjoy its features at your own leisure.
But don’t fret, because we here at FindYourVPN are all about simplifying things for you. That being said, you can create an Ivacy account and purchase a subscription plan in a quick, effortless manner by following these steps:
- Go to Ivacy;
- Select a subscription plan (you can get Ivacy at 80% off);
- Select your preferred method of payment from the menu;
- Provide the app with the required details and/or credentials;
- Type the billing details in the designated fields;
- Review your order;
- Hit the payment button;
Well, if you followed our instructions precisely, now you should be the proud owner of an Ivacy account AND a premium subscription, which means that you can start using the service right away! But first…
Downloading the setup package
First thing’s first, you have to fetch the installation package on your device before being able to benefit from this VPN’s service’s capabilities. In order to do that, you need to purchase a subscription plan (save 80% on Ivacy now), head anywhere on their website (anywhere where you can see the top toolbar, since the website frequently redirects to offer pages), hover your mouse cursor over the “Our Apps” menu, then select your favorite device from the combo menu.
You can choose from various devices that are sorted in several categories including Smartphone & Tablets, Desktop & Laptops, Extensions, Consoles and the generic “Devices” section that holds Kodi, Amazon Fire Stick, and Android TV.
After selecting the device you’re interested in, you can see that there are two buttons available on the freshly-opened page: one that you can use to buy a subscription plan and another one to help you retrieve the contents of the installation package on your device. In some cases (for example if you want to configure Ivacy on a console), instead of an installation package, you receive a guide on how to successfully use this VPN’s features on the device of your choice.
Checking for malware
Yeah, maybe in a world where cyberattacks weren’t a thing, the next obvious step down the list would be rushing to install Ivacy on the device of your choice, but come on, you’ve seen the news, everyone’s a potential target.
With that in mind, consider this: wouldn’t it be awesome if you were 99% sure that the file you just downloaded from Ivacy’s website is absolutely clean? Because we can teach you how.
Head over to VirusTotal, upload your file there and wait for the results to come back. Yes, we’ve done that and you can check our results on this page, but it doesn’t hurt to try it for yourself. Who knows, maybe the file’s been compromised in the meantime?
Anyway, at the time we carried out this test, Ivacy’s installer executable triggered absolutely no alert, so we can head over to the next step, which is…
Installing it on your PC
You guessed! It’s finally time to deploy the Ivacy application on your Windows computer. Yeah, I know that I’ve been mentioning “device of your choice” earlier, but the thing is that we’re going to test it exclusively on our Windows computer, so we address this section to Windows PC users.
So we’re not gonna desert you right away, as we’ve planned on guiding you through the installation process as we know best: in a step-by-step manner. Assuming that you’ve downloaded the executable to your PC and scanned it for bugs, it’s showtime:
- Launch the executable;
- Accept the License Agreement by clicking the corresponding radio button;
- Choose the location where Ivacy should be installed;
- Select the Start Menu folder where the program will create the program’s shortcuts;
- Choose what shortcuts should be created;
- Set the app to run automatically or not;
- Click the “Install” button;
- Wait for the installation process to finish;
And we mean it! Wait till the process completes, since it might take a long while to unfold, especially if it’s the first time you deploy it. After the setup’s done, you can set Ivacy to run after the setup or not and click the “Finish” button. That’s it!
Running Ivacy on your computer
Okay, so we’ve installed the app, now it’s time to put it to work, but first, you’ve got to type in valid credentials so that you can access its whole array of features. Once you’re in, you’ll be greeted by a dashboard that packs a fairly large number of sections, compared to other similar software solutions.
Logging into your account can be done by clicking the designated hyperlink in the main window of the app, the one that suggestively says “Login.” Once you’ve done that we can move on and discover what it really has to offer. One thing we found annoying was that, apparently, the app can’t remember our credentials and we have to log in our accounts each time we launched it.
The app dashboard
The main window of the Windows Ivacy application, or, how we like to call it, the dashboard, comprises several sections that can be easily accessed from the left-hand part of the screen. Simply hovering your cursor over the features lets you see their description. On the dashboard, you can also view your current location and access a list of servers. If you watch closely, you can see the program’s version (we’ve installed the 22.214.171.124 version) and whether you’re running the app as an administrator or not.
On the main screen, we’ve got the “Smart Connect” menu, where you can easily connect to the best server that’s available to you at that particular moment. This section can be used for common tasks such as browsing the web. If you have more specific tasks in mind, you should check the other categories out.
Multiple usage modes
As we’ve hinted above, if you want to use Ivacy in a more specific way than simply browsing the web, you can shift to another category from the left-hand menu. You can choose from “Smart Connect,” “Secure Download,” “Streaming,” “Unblocking” and “Dedicated IP.”
It would be pointless to get into details about what does each of these features do since they’re pretty self-explanatory. It’s pretty cool that you can switch between dedicated servers depending on what you’re aiming to achieve with Ivacy. Kudos for that. However, since each one of them is used differently, we’re going to at least mention that.
A perk we’ve been pleasantly surprised about is that, aside from choosing a country whenever using the Smart Connect mode, you can also choose a city. That’s something you don’t get to see much when using a VPN service, getting very specific about your server.
If there’s something you need to download securely on your computer, jump to the designated category, pick the country of your choice from the list and enable the “Secure Download” module. This protects you with a server-level virus and malware protection feature.
Perhaps the “Streaming” category is the most extensive one since you can configure Ivacy in two different ways: by channel and by country. How’s that gonna work? Simple. The channel mode lets you bypass certain security checkpoints and enjoy the channel of your choice, while the country mode works like the standard VPN mode, placing you in another location of your choice (virtually, of course). It doesn’t seem like much, but the list of “channels” is huge, consisting of items such as “ABC,” “Amazon Prime Plus,” “ARTE FR” and “BBC” to “HBO GO,” “Netflix,” “Hulu” and the sorts. After you select the service, it automatically connects to the service-specific server and asks you to open the page in-app.
“Unblocking” aims to help VPN users who are struggling to access a certain service that’s blocked in their real country by simply bypassing this geographical censorship. It’s the same placing you in a different country thing again.
The latest operation mode called “Dedicated IP” is quite intuitive. All you have to do in order to benefit from this cool feat is to enter a valid hostname in the text box and hit the large button.
From the categories menu, you can also view data about your account and access the “Settings” section, where you can tinker with the entrails of the app freely.
Installing on different devices easily
If you own other devices that you want to use Ivacy on, navigating to the “My Account” menu lets you access a bunch of shortcuts for installing the app on Android, Mac, iOS devices, routers and even browsers (use Ivacy as an extension for your browser).
It is worth mentioning that you can install Ivacy on up to five devices and use it simultaneously from all five with the same subscription plan. Only Firefox and Chrome browsers can benefit from Ivacy extension to this moment. Even though you can find a rather narrow selection of devices in the “My Account” section of the app, you can install it on many other, such as Linux, Blackberry, Smart TVs, Openelec, consoles, and Kodi.
The list of servers
We’ve covered a lot of stuff regarding Ivacy’s functionality on your Windows PC, but many of you expect to see even more details such as a list of servers Ivacy lets you connect to. The list is actually separated into two different ones, sorted by protocols they use. Well, here it goes. 1000+ servers in 100+ locations doesn’t give us too much info, so here’s a rundown:
|Country||City||PPTP, L2TP, SSTP, IKEv2|
|United States||Los Angeles||usla1.dns2use.com|
|United States||Florida, Miami||usfl1.dns2use.com|
|United States||Georgia, Atlanta||vlap-usga1.dns2use.com|
|United States||Georgia, Atlanta||usga1.dns2use.com|
|United States||New Jersey||usnj1.dns2use.com|
|United States||San Francisco||vlsa-ussf1.dns2use.com|
|United States||Los Angeles||usca1.dns2use.com|
|United States||Washington, Seattle||ussa1.dns2use.com|
|United States||Washington, Seattle||uswdc1.dns2use.com|
|United States||New York||usny1.dns2use.com|
|United States||New York||vleu-usny1.dns2use.com|
|Brunei||Bandar Seri Begawan||bn1.dns2use.com|
|Costa Rica||San Jose||vlus-cr1.dns2use.com|
|Hong Kong||Hong Kong||hk1.dns2use.com|
|Hong Kong||Hong Kong||hkf1.dns2use.com|
|Japan vl USA||Tokyo||vlus-jp1.dns2use.com|
|USA (New Jersey)||usnj2-ovpn-tcp.ivacy.net||usnj2-ovpn-udp.ivacy.net|
|United kingdom (London)||uk1-ovpn-tcp.ivacy.net||uk1-ovpn-udp.ivacy.net|
|United kingdom (Maidenhead)||ukm1-ovpn-tcp.ivacy.net||ukm1-ovpn-udp.ivacy.net|
The Settings menu
If you’re among the more curious ones, you’ll be glad to hear that you can customize a bunch of settings. Granted, maybe not as many and as risky as you’d prefer, but you can still make a change if you really want to.
The “Settings” category breaks the parameters you can customize into two large sections: “General” and “Connection.” The “General” mode lets you choose the default mode the app will start in, set the app to redial the connection automatically if it drops, launch Ivacy on system startup, automatically connect after launching the app, disconnecting from the VPN server upon exiting and enabling the IP/DNS leak protection (but only if you’re running it in Administrator mode).
The last feature shouldn’t be optional, in our opinion, since IP and DNS leaks happen more often than we’d like, and usually, they happen without notice.
Last, but not least, the “Connection” section of the “Settings” category lets you choose your preferred protocol from the list (careful, you might not be able to connect if you choose a wrong one), configure a manual server, enable the Internet Kill Switch (that’s been disabled by default) and toggle Split Tunneling on or off. The Split Tunneling option also lets you choose apps that need to be routed through Ivacy, while the rest of them will be automatically routed through your ISP.
The customer support experience
First thing’s first, we want you to know that Ivacy provides you with several ways to get in touch with their Support team, ranging from live chat and email tickets to a knowledge base and various social media pages.
The live chat service gets the job done really fast, we received an answer in a matter of seconds and the support team seems to be patient, as they answered all of our questions without rushing through preset behaviour types or relying on automated replies. If you’re one to crack under pressure, we suggest you to open a ticket, you’ll probably receive a quick reply (we did!), and if you’re a more “fix-it-yourself” kind of person, just use the knowledge database, since it has a plethora of articles, FAQs and examples of solved technical issues.
Well, the great news is that Ivacy is among the VPN service providers that can provide you with absolute freedom regarding services they’re capable of unblocking. That being said, popular services such as Netflix, Hulu, BBC iPlayer and Amazon Prime Video can be easily unblocked by Ivacy, no matter the country you’re trying to access them from.
This doesn’t mean, of course, that other services, including but not limited to other streaming platforms or social media websites (especially ones that are heavily-censored) can’t be unblocked by Ivacy, it’s just that the list is way too big for us to try them all, hand by hand, one by one. You catch my drift.
Well, good news for you, since not only Ivacy has great support for torrenting, but it also provides you with a list of P2P-specialized servers, so that you can obtain optimal results whenever you want to engage in torrenting or P2P file-sharing activities.
We’ve tested this theory by making sure that we’re connected to a P2P-friendly server, then launching a torrenting client from our computer and attempting to download a file from the Internet. Legally, of course.
Our results were good, as we didn’t notice any slowdown, throttling or issue whatsoever. What we can say, though, is that Ivacy might not be your go-to choice whenever considering VPNs that could help you with torrenting. We won’t say more about it, since you’ll find all about this in our speed results section.
Security tests and their results
We can’t stress this enough, but checking for security flaws is way more important than speed tests, because the strength of a good VPN service provider stands in its ability to protect its customers from privacy breaches, keeping their connection tunnel airtight.
If you think that speed is more important than security, you probably shouldn’t be using a VPN in the first place, since your default connection can handle speed just as well. It’s worth mentioning that security tests have been carried according to this article we wrote.
Conclusion: During our tests, no IP, DNS, WebRTC and Flash IP leaks were noticed. Ivacy can keep your connecting airtight, as it should. Great job!
Speed test results
As promised, we’re going to take care of speed values for you as well, since we’ve moved past our fear of security flaws. The way we’re going to do this is pick a number of random servers (we’re trying to have a wide spread when picking the servers), test each one of them and report back with the results.
|Location||Internet Speed||Latency||Upload Speed||Downloaded||Uploaded|
|U.S.A.||33 Mbps||254 ms||257 ms||7 Mbps||130 MB||20 MB|
|Germany||27 Mbps||59 ms||140 ms||30 Mbps||100 MB||40 MB|
|Brazil||2.7 Mbps||227 ms||1.9 s||3 Mbps||9.6 MB||8.5 MB|
|Hong Kong||12 Mbps||220 ms||228 ms||3.6 Mbps||10 MB||10 MB|
|South Africa||6.2 Mbps||198 ms||206 ms||5 Mbps||10 MB||20 MB|
|Australia||14 Mbps||285 ms||303 ms||2.7 Mbps||30 MB||9 MB|
As you can see for yourself, some of the regions that are famous for their slow Internet connection yielded some good results, some of them better than servers that were optimized for us based on our location and connection. All in all, pretty average speed.
Ivacy subscription plans
Currently, you can choose from three different subscription plans, depending on your needs and how much you’re willing to spend for a VPN service. The subscription plans are as follows:
|Plan type||Monthly||Yearly||Two years|
Advanced IPsec & IKEV Protocols
Smart Connect Feature
Military Grade 256-Bit Encryption
No Browsing Logs Policy
Internet Kill Switch
High Speed Downloading
1000+ Servers in 100+ Locations
Dedicated Kodi App
5 Devices Simultaneous Logins
An extra subscription plan is offered to you randomly when you browse their website. You can get a 5-year plan with a 1.33$ per month payment, billed 79.8$ once every 5 years. You would save 87% in this case.
Other services offered by Ivacy are a business VPN solution as well as dedicated IPs subscription plans, which can be accessed from the same pricing page or by scrolling to the bottom of the page.
Multiple payment methods supported
One thing that quickly caught our attention (besides the generous discounts) is that you can pay for your favorite subscription plan by choosing from a plethora of payment methods.
You can use PayPal, a credit card (VISA, MasterCard, American Express, Discover Network, JCB and Diners Club), Alipay, BitPay, crypto-currency, PerfectMoney as well as Paymentwall. However, you need to be extra careful with the crypto coins, since using them will render you unable to ask for a refund. We’ll get there, too.
Although there’s no trial for you to test Ivacy’s capabilities before actually purchasing a subscription plan, you can make the purchase first and make use of their refund policy to get your money back if you’re not entirely satisfied.
However, you might want to be careful because they have some requirements you need to meet in order to be eligible for a refund. According to their website, those are as follows:
You have applied for a refund within 30 days of the original purchase date with the exception of 7 days if the plan is of 1 month.
You have not breached any clause of our Terms of Usage.
You have not applied for a refund under the same policy before.
You were unaware of the “Auto-Recurring” option or forgot to turn it off, you are eligible for a refund. But, only if you comply with all the aforesaid points/criteria.
You claim for a refund within 30 days of your subscription date
Is not a one month account. (Note: One month account is backed up with only 7-days money-back guarantee
Your account has not already been suspended by Ivacy for breach of any clause mentioned in the terms of service
You previously have not claimed a refund under this policy
You have not used Bitcoin, BitPay, Coin Payments (Cryptocurrency) & Payment Wall as your payment method
Some sources also say that if you get past 500 Mbs bandwidth traffic, you also become ineligible for a refund, but we couldn’t find anything on the Ivacy website to back this claim, so we’ll just let it slip.
All in all, if you’re looking for a relatively cheap VPN service provider that practices a zero-logging policy, provides you with airtight connections, has pretty good connection speeds and can be installed on several devices (up to 5), you can give Ivacy a try.
If you skipped right to the ending, you might need to know that Singapore (the company’s headquarters’ location) is a partner of the Five Eyes Alliance, and although the company swears by its zero-log policy, it’s better that you know the political circumstances surrounding this service.
The security tests came back alright, no leaks have occurred, the speed tests surprised us in a pleasant way and the subscription plans are quite affordable if you decide to purchase a bigger one (generous discounts). You can choose from several payment methods, including PayPal, BitPay, and even crypto coins. However, note that using some payment methods makes you ineligible for a refund.
+ Zero-logging policy; (5)
+ No leaks detected, unique features; (5)
+ Browser extensions, multiple devices supported; (4)
+ Great customer support; (5)
+ Great at unlocking streaming services like Netflix/Amazon Prime/etc; (5)
+ Generous discounts, multiple payment modes; (4)
– Singapore is a Five Eyes Alliance partner; (3)
– The refund policy has some catches that are not that obvious, especially for new users; (2.5)
Ivacy has received a 4/5 rating.