Not exactly the most suggestive name in our collection, but BeeVPN promises to deliver a complete solution for those of you who seek security, privacy, flexibility and on top of that, the ability to bypass geo-restrictions.
During our review, we’ll analyze this service thoroughly for everything it has to offer and perform a series of tests on it, to check if it’s fit to stand guard over your online privacy and also see how fast it can go.
We understand that things can get a bit tedious in here, especially since there’s a lot to talk about, but no matter how short we’d try to keep it, we still end filling a few pages’ worths of content. However, don’t fret! We’ve got a table of content for you so that you can access the sections that interest you most in a quick, intuitive manner.
- Company information
- Spain / Denmark Jurisdiction
- Terms of service analysis
- A quick introduction to BeeVPN
- Creating an account
- Downloading the app on your device
- Checking the installer for malware
- Installing the application
- Running BeeVPN on your computer
- Changing the settings
- List of servers
- Services unlocked
- TOR and torrenting support
- Customer support
- Security check-up results
- Speed test results
- Pricing plans
The company behind the BeeVPN project is conveniently called BeeVPN ApS, and its location is rather unclear. While their headquarters seem to be in Denmark, if you look them up on any search engine, you’ll notice that their address is set to some location in Spain. Also, their Facebook page displays a phone number that has Spain’s country code, same as the one on their Google page.
Not much could we find regarding the company’s activity, identity or pretty much anything else, aside from their location, which is still unclear to us, so we’ll proceed cautiously.
Spain / Denmark Jurisdiction
Since we couldn’t decide whether BeeVPN is located in Denmark or Spain, we’re going to give you some pointers regarding the jurisdiction of both these locations, so that nothing goes unmentioned.
(Note: The official BeeVPN page shows that their location is Denmark, but looking them up on various search engines and social media pages shows that they’re located in Spain.)
First of all, it’s crucial to be mentioned that both Spain and Denmark are members of the 5, 9, 14 Eyes Alliances and that using VPNs is 100% legal in both of these locations.
Denmark has the legal authority to regulate Internet access, and as a result, several thousand websites have been censored by the Danish government, including websites that promote child pornography, sell regulated drugs or facilitate digital piracy. More so, since a few years back (2016), Denmark has been testing a vehicle number plate recognition system (ANPR) but retains all the license plates, not only the ones that the Danish police are interested in. This sparked controversy since the ANPR can be easily used as a mass surveillance tool.
Spain also has its fair share of controversies, after all the ISPs have blocked numerous URLs pointing to The Pirate Bay since 2015. On the other hand, Spain enforces harsh fines in order to protect the privacy of Internet users, and Google has to exclude links to third-party websites from their search results if the websites hold sensitive information about Spanish citizens and if said citizens made a claim for this data to be removed.
At the same time, freedom of speech took a serious blow in 2016 when Cassandra Vera Paz posted a series of tweets in which the assassination of a former prime minister was mocked. She was sued and sentenced to one year in jail and seven years of absolute disqualification. Public outrage didn’t hesitate to appear after organizations and people agreed that distasteful tweets shouldn’t be enough to be incarcerated.
Terms of service analysis
At first, we were utterly shocked, seeing that BeeVPN didn’t have a page holding legal information such as your obligations and rights when using their service or the type of data they collect from you whenever you access their website or use their service.
Here are the main clauses of the legal page:
- Unlike other similar services, BeeVPN only binds you to their Terms and Conditions only after you sign up for their services, and not if you simply use their website;
- They claim not to log your activity and traffic through their servers, but they do track when and for how long you used their service, as well as the total amount of traffic routed through their equipment;
- Traffic data of your VPN sessions, as well as information regarding the websites you visit during your VPN session, are not recorded;
- Traffic is monitored for the purpose of improving the service, the network, and the server park;
- You are not allowed to perform any of the following activities: hacking, spamming, forgery, harassment, fraud or otherwise any other questionable or illegal activities;
- You are not allowed to use BeeVPN as a “vehicle” to spread viruses or other similar content (e.g., malware);
- You are not allowed to engage in any form of unwanted communication, including but not limited to spam, chain letters and the such, while connected to the service;
- You are not allowed to interfere with BeeVPN’s systems or cause any harm to them whatsoever;
- If you perform any of the activities mentioned above (the ones you’re not supposed to do), your account might be terminated without the possibility of you getting a refund;
- Third-party payment processors that BeeVPN works with might keep some of the details about your payment, including your credit card information, but only for cancellations, refunds, chargebacks and the such;
- BeeVPN will not hesitate to cooperate with law enforcement agencies that are investigating crimes such as terrorism, fraud, child pornography, and others;
- Customer information won’t be handed out without the agencies presenting BeeVPN with a court order or any other form of legal binding;
- You can have your money back if you purchased a BeeVPN subscription plan and change your mind within 14 days, but only if you didn’t download their product;
- If the service doesn’t work for you, you’re eligible for a refund, but if you can log into your account and send/receive data, then you’re not eligible anymore;
- BeeVPN is not responsible if some websites are not available to you while connected to their services;
- BeeVPN is not accessible from Nigeria and Ghana;
Pretty standard stuff and most of it relatable, too. However, downloading the app forfeits your right to a refund? Really? I’d totally get behind that if BeeVPN at least provided you with some sort of trial, so you can take their service for a spin before deciding whether or not to buy a subscription plan.
Also, BeeVPN claims not to be logging anything sensitive about your VPN session, but they’re also willing to cooperate if authorities come seeking for your data. Theoretically, if they don’t keep info, everyone should be safe, as any legal demand for data should be in vain, right? Still, we couldn’t find this detail anywhere.
A quick introduction to BeeVPN
BeeVPN is quite the mystery, as in “it doesn’t have much to say,” or so we would think after visiting its website. Aside from the usual “we’re gonna protect you from prying eyes and whatnot,” there’s not much else there. The overall feeling of the website is that someone started working on it and gave up halfway since numerous pages can only be accessed from specific locations and there seems to be no logical structure to its map, but we’re not here to discuss the website.
We can assume that the app works on computers, iPads, routers, PlayStation 3‘s, Apple TVs, phones (unclear) and is suitable for homes and offices. That’s what we could make of the description since the website bundled homes and offices along with phones, PCs and other devices. An important feature that it boasts is the ability to unblock popular entertainment services such as Hulu, BBC, Netflix, and Pandora, but we’ll see about that.
Creating an account
As expected from a VPN service that doesn’t provide you with a trial, you’ll need to register an account in order to use BeeVPN, but don’t worry, we’ll walk you through the whole process.
- Navigate to the product’s website;
- Locate the “SIGN UP” button at the top of the page and click it;
- Choose one of the subscription plans available on the newly-opened page;
- Type or generate a username;
- Input your email address, then choose and confirm a password;
- Accept the “BeeVPN Service Terms” (there they were);
- Choose a payment method;
- Provide the website with the required payment information;
After performing these steps, you should not only have an account by now but also a paid subscription plan, depending on your choice. Please note that you can change your mind about the purchase just as long as you don’t download the product on your device. Also, there’s a 14-day time frame for you to change your mind.
Downloading the app on your device
Yet again a VPN service that doesn’t have its own, standalone app. Alright, so, at first I was really confused after seeing the dashboard on the website, thinking that the dashboard is actually the VPN, and naturally, I wanted to find out more about how it works. But I was wrong; there is an app, only it’s not a dedicated one.
- Navigate to the product’s website;
- Locate the “GUIDES” button somewhere at the top of the page and click it;
- Select “Windows” from the list;
- Click the “Installation” button on the newly visible menu;
- Click the “here” hyperlink in the first step of the guide;
The download of the app you’ll need to connect to BeeVPN’s service has most likely begun. Just wait for it to finish so we can move to the next step.
Note: just as a quick observation, remember that their Legal documentation stated that if you download the product, you’ll lose your right to a refund?
Well, we’ve figured that anyone can download the app without registering for an account, and on top of that, it’s not even a dedicated app, it’s a program developed by Cisco, so they don’t even have proprietary rights on it. My guess is that once you log into the app using your BeeVPN credentials, your right to a refund gets forfeited.
Checking the installer for malware
Even though it’s not BeeVPN’s dedicated app (since there isn’t one) you’re downloading on your computer, but a solution from Cisco, you still need to check and see if everything’s alright with it. Actually, it’s more important to do so, since more often than not, nobody claims responsibility for issues created by third-parties they collaborate with.
In this situation, we’ll just head to VirusTotal, our trustworthy malware scanning solution and seek answers. The reason why we prefer VirusTotal is that it encompasses several anti-virus engines instead of one, so it has a wider range of detection. See it as a huge radar, if you will.
Our scanning picked up nothing wrong with Cisco’s installer, but don’t take our word for it: take a look at our screenshot below or check our results.
Installing the application
After you’ve retrieved the Cisco AnyConnect installer on your computer, it’s time to install it, which can be done by following these steps:
- Double-click the installer executable that you just downloaded;
- Hit the “Next” button on the initial screen;
- Accept the terms in the License Agreement by clicking the appropriate radio button;
- Hit the “Install” button once you’re ready to begin the installation;
The setup process unfolds automatically, without any assistance required on your side. You can’t even configure the location to which the application will be deployed, you just follow the on-screen instructions and wait.
Running BeeVPN on your computer
Maybe not the most accurate title, since the app is, as I’ve said before, not proprietary to BeeVPN, but it’s still their service we’re connecting to, so we’ll keep it this way.
Alright, so the first thing you need to do is launch the app you just installed and, when prompted, input “signon1.beevpn.com” in the designated field and hit the “Connect” button. This will point the app to BeeVPN’s login server.
Once you hit that connection button, the app will attempt to connect to BeeVPN’s login server, which will require your credentials. The credentials are the same that you use to log in on the website, the ones you specified during registration (username and password).
That’s it, no settings, no additional configuration, no advanced features that can be configured from within the app. However…
Changing the settings
This doesn’t mean that you can’t modify at least SOME settings. That being said, head to the main page of the website, look for the “Customer Login” button, hit it, then type your credentials in the designated fields.
You should be seeing a graphical overview of your current setup in the lower section of the page. It’s also animated and whatnot. Needless to say, here’s the command center of the BeeVPN service, meaning that here’s where you can make certain configurations that will be picked up by the app.
The overview is quite intuitive, as it shows what’s going on with your connection in a sequential manner so that you also learn a thing or two on how VPNs work while you’re messing around with the settings. For instance, changing your password can be done in the “client – login server” section, while enabling the firewall is a parameter that can be configured in the “login server – VPN backbone” segment.
It’s possible to change the gateway (country) you’re connecting to, enable or disable a Cisco firewall and enable the SeeAllTV mode, which should grant you access to geo-restricted content (as long as you’re connected to the appropriate gateway).
List of servers
There’s not much to say here, since BeeVPN doesn’t provide us with a full list of servers that we can connect to, and even if they did, we doubt there would be more than just a bunch of them, considering that there are only four gateways (locations) that you can connect to.
That’s right; you can only connect to Paris (France), London (UK), Stockholm (Sweden) and Copenhagen (Denmark) gateways by clicking the “change to this gateway” button in the dashboard section of the website.
This is officially the lowest server count we’ve ever encountered during our VPN discovery journey. BeeVPN doesn’t even have U.S.-based servers or ones that are on a different continent, for that matter.
Finally, some good news! BeeVPN is able to unblock various entertainment services from around the world, but each of them has a specific way of being reached. So we’ll tell you how it’s done in the following section:
- Netflix: connect to the VPN with an outbound gateway and the SeeAllTV plugin enabled;
- Hulu: connect to the VPN with an outbound gateway and the SeeAllTV plugin enabled;
- BBC iPlayer: set your outbound gateway to London (UK);
- Sky: set your outbound gateway to London (UK);
- Sputnik: set your outbound gateway to Copenhagen (Denmark);
- DR: set your outbound gateway to Copenhagen (Denmark);
- Fox.com: set your outbound gateway to any of the options, but make sure that the SeeAllTV plugin is enabled;
- TF1: set your outbound gateway to Paris (France) and make sure that the SeeAllTV plugin is disabled;
- Channel5 (UK): set your outbound gateway to London (UK) and make sure that the SeeAllTV plugin is disabled;
- Channel4 (UK): set your outbound gateway to London (UK) and make sure that the SeeAllTV plugin is disabled;
It’s worth saying that the list of unblocked services might not be grand, but at least it covers the essentials: let’s face it, most of the VPN customers aim to unblock Netflix. So at least we’ve got that going, which is good.
TOR and torrenting support
Both TOR and torrenting work with BeeVPN, but here’s the catch: one of them might put you at risk, and surprisingly it’s not the torrenting for once. So you can torrent away all you want. If you go on BeeVPN’s main page, you’ll notice that the “unblock” category holds ThePirateBay’s icon, so we have some reasons to believe that they’re on board with you accessing that website, even though most governments blocked it.
However, keep in mind that we don’t condone piracy and if you get caught, your account will most likely be terminated, and that’s the least of your concerns since your data might also be handed to the authorities if they come asking for it.
TOR, on the other hand, could put you at risk if you don’t know what you’re doing. Actually, it can put you at risk even if you do know what you’re doing since you might land on a malicious TOR exit node, which has a habit of passing unencrypted traffic and is a perfect target for monitoring. Stay safe.
Right from the top, we must let you know that no live chat option is available. You can’t chat with BeeVPN’s customer support team, and no ticket system is available on their website. The only way you can get in touch with them is via email.
We must say that we gave it a try and we received a reply after more than one day, and the content of said message wasn’t at all what we expected (we were sent to check some guides).
Given that the overall feel of navigating the website isn’t exactly pleasant, we gave up on our inquiries and called it a day. The customer support can use some improving. Also, we couldn’t help but notice some unanswered claims on their Facebook page, some as old as six years. Not cool, BeeVPN. Not cool.
Security check-up results
It’s time for our famous security tests, in which we look for various types of leaks. The reason we do this is to establish whether BeeVPN can be considered as a viable solution for your privacy and security needs.
We’ll carry out our security tests and then carry on with the speed ones just as we’ve described in this article. Since BeeVPN doesn’t have a wide range of servers, we’re just going to choose the London gateway for our security assessment and perform our check-up there.
Conclusion: as you can see, during our last test, using the BrowserLeaks tool, BeeVPN leaked our DNS address, which makes it not an ideal candidate for keeping your connection secure. Mind you, we were connected to a gateway and our firewall not only was it ON, but it was also set to “ON [DEFCON]” mode, which, judging by the menacing solemnness of its name, should keep everything at bay. What a shame…
Speed test results
Time for our speed tests. Now, as opposed to the security tests, which were all made on a single server, speed tests need to be done on several ones, since we’re aiming to demonstrate how location can (or can’t) affect the servers’ speed values. That being said, here are our results:
|Location||Internet Speed||Latency||Upload Speed||Downloaded||Uploaded|
|France||22 Mbps||141 ms||160 ms||30 Mbps||60 MB||130 MB|
|United Kingdom||19 Mbps||138 ms||150 ms||34 Mbps||10 MB||80 MB|
|Sweden||18 Mbps||136 ms||141 ms||44 Mbps||30 MB||120 MB|
|Denmark||19 Mbps||138 ms||146 ms||26 Mbps||10 MB||90 MB|
As you can see, the speed values are average, but they’re somewhat constant if you compare them to themselves. A quick mention, though: we didn’t realize until we did the speed tests, but simply selecting another gateway from the dashboard while you’re connected to the VPN won’t change the gateway.
Instead, what you have to do is select the gateway, kill the connection and re-establish it. Mind you; the application will always ask for your password since it doesn’t have a “remember password” option like OpenVPN does.
BeeVPN provides you with three different subscription plans or used to do so until a few minutes ago, when one of the options simply vanished: the purchase button disappeared and was replaced by an “only as trial” button, which is strange, considering that BeeVPN doesn’t include a trial. That, or they expect us to believe that buying a monthly subscription plan counts as a trial, which we deeply disagree with.
Anyway, here’s the full list of subscriptions that BeeVPN has to offer:
|Plan type||Monthly||3 Months||Yearly|
|Monthly price||11.99 EUR||7.99 EUR||6.59 EUR|
|Total price||11.99 EUR||23.97 EUR||79.08 EUR|
|Price with mobile addon||13.18 EUR||27.54 EUR||93.36 EUR|
|Features||Personal VPN + Firewall
Unlimited traffic & usage
SeeAllTv + Different IP countries
Note that the full money-back-guarantee thing is only available if you didn’t download their product or logged into it. It’s best not to count on it since their policy is quite confusing when it comes to refunds.
As you can see, the subscription plans are rather overpriced, considering that there are several other VPN services out there that offer much more than BeeVPN does and cost way less. However, if you do plan on purchasing a subscription plan, you might want to pop in their inbox and ask them about the trial. We received no answer as of yet, but maybe you’ll get lucky.
In conclusion, BeeVPN is a VPN service developed by BeeVPN ApS, which is a company that’s located in Denmark (although looking it online will give you a lot of hints that its location is somewhere in Spain). Not much else could be said about the company other than the fact that its headquarters are in a 5, 9, 14 Eyes Alliances country, which is not good news for customers who are afraid their data might fall in the wrong hands.
BeeVPN doesn’t offer you a trial, so registering an account is required for you to use the service. While BeeVPN does have a refund policy, your right to a refund is forfeited if you download and use the product, so make sure you change your mind BEFORE trying the app, otherwise you won’t see your money back unless the service doesn’t work for you.
BeeVPN doesn’t have dedicated applications for their service; instead, they rely on a third-party called Cisco AnyConnect. We recently discovered that although there are several supported devices in the “Guides” section of their website, some of them (namely Apple TV and PlayStation 3) can’t be used. If you try reaching the installation part of their guides, you’ll receive a “This guide requires an active BeeVPN License.” message, even though you’re already logged into your account, which holds a BeeVPN license.
While installing the app on your device isn’t exactly difficult, controlling it is a hassle, since the experience is not streamlined. You have to launch the app to connect to the login server and then choose the server you prefer from the website’s dashboard. Enabling the firewall and the SeeAllTV plugin can be done from the same dashboard. More so, switching the server isn’t handled instantly; instead, you have to disconnect from the app, change the server from the dashboard, then re-establish the connection, and re-input your password since Cisco’s app doesn’t remember it.
The customer assistance section only holds email support, which means that live chatting and ticket submission are not available for you. Even so, we gave the email assistance a try, and we’ve received a response after more than a day, and it wasn’t satisfying at all. Then again, their Facebook page holds some comments from unhappy customers older than six years.
Security-wise we’ve noticed that BeeVPN leaks DNS requests, which makes it not-so-ideal for those of you who seek security. On the bright side, it can unblock a bunch of entertainment services and works with torrenting. Speed-wise it reached average, but overall constant values. Last, but not least, the price ranges were disappointing, since the service is not that great, to begin with, and its plans are overpriced for what BeeVPN has in store.
Do we recommend BeeVPN? Absolutely not. It’s overpriced, doesn’t offer much (at all) and doesn’t even have its own, dedicated app. On top of that, it leaks DNS requests.
+ Can unblock some entertainment services (Netflix, Hulu, BBC iPlayer); (4)
+ Works with torrenting; (4)
– Denmark is a 5, 9, 14 Eyes Alliances member; (0)
– Leaks DNS requests; (0)
– Slow speeds; (0)
– Low server park; (0)
– Weak, slow customer support; (0)
– Doesn’t have dedicated apps; (0)
– Hassle to configure; (0)
– Overpriced; (0)
– Confusing money-back guarantee; (0)
BeeVPN receives a 0.72/5 rating.